Tabitha Smith
Jacksonville,FL
Summary
Highly Motivated Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
14
14
years of professional experience
Work History
Store Manager
Family Dollar
Jacksonville, FL
07.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Reduced stock discrepancies by conducting regular audits and adjusting system records accordingly.
High Skilled Flex
Toyota Distribution Center
Jacksonville, FL
07.2021 - 07.2022
- Supported management in maintaining accurate records of all security-related incidents, contributing to efficient information sharing.
- Evaluated risk factors in real-time during high-stress situations, making informed decisions on appropriate actions to ensure the safety of all parties involved.
- Participated in continuous training opportunities to stay informed about industry best practices and emerging security threats.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Identified team weak points and implemented corrective actions to resolve concerns.
CNA
St. Elizabeth Medical Center
Florence, KY
03.2015 - 06.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Store Manger
Action Disability Resources
Jacksonville, FL
03.2010 - 03.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Manager
Auto Zone
Jacksonville, FL
03.2010 - 03.2015
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented a robust performance management system for the team leading to measurable improvements in productivity and sales outcomes.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Education
High School Diploma -
Owen County High School
Owenton, KY06.2010
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Team Leadership
- Motivating Teams
- Influencing Others
- Continuous improvements
- Coaching abilities
- Time Management
- Dependable
Accomplishments
- Exceeded monthly store sales goals over 12 months in a row.
- Won Manager of the Month 5 times in the past year
- Increased sales by 52% by suggestive selling and coaching department managers on new merchandising standards.
- Led merchandising and inventory management at 7 retail stores.
Timeline
Store Manager
Family Dollar
07.2022 - Current
High Skilled Flex
Toyota Distribution Center
07.2021 - 07.2022
CNA
St. Elizabeth Medical Center
03.2015 - 06.2021
Store Manger
Action Disability Resources
03.2010 - 03.2015
Assistant Manager
Auto Zone
03.2010 - 03.2015
High School Diploma -
Owen County High School