Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tabitha Smith

Summary

Detail-oriented Customer Service Representative with expertise in product knowledge, billing procedures, and customer retention. Committed to resolving inquiries and ensuring customer satisfaction through effective issue resolution and payment processing.

Overview

2
2
years of post-secondary education
12
12
years of professional experience

Work History

Customer Service Representative

Environment Masters
Jackson, MS
08.2021 - 03.2026
  • Assisted customers with product inquiries and
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Processed customer deposits at the point of sale. or payments and arranged for billing.

Personal Assistant

The Nowell Agency Inc.
Brandon, Ms
08.2014 - 03.2020
  • Performed calendar management and scheduling of appointments for the executive.
  • Managed scheduling and calendar.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
  • Maintained clerical correspondence via email and phone.
  • Maintained office supplies and inventory to ensure operational efficiency.

Education

Nursing

Hinds Community College
Raymond, MS
08.1990 - 08.1992

Skills

  • Product knowledge
  • Issue resolution
  • Billing procedures
  • Customer support software
  • Customer inquiry resolution
  • Payment processing
  • Customer retention

Timeline

Customer Service Representative

Environment Masters
08.2021 - 03.2026

Personal Assistant

The Nowell Agency Inc.
08.2014 - 03.2020

Nursing

Hinds Community College
08.1990 - 08.1992
Tabitha Smith