Tabitha Troxlar Crump

Duties:

- Maintaining relations with safety managers of chemical plants and facilities throughout the U.S.

- Processing paperwork from occupational testing and communicating with physicians to clear workers for annual physicals, return to work physicals, and OSHA regulated testing

- Working in Microsoft Excel to devise spreadsheets that are turned into the billing department to create invoices through Quickbooks to be processed and obtained

- Multitasking such as processing several jobs and patents' information, all while answering multiple emails and calls per day, and maintaining both clerical and billing duties

Duties:

- Training 100% online through Microsoft Teams and keeping up with meetings/seminars amongst trainers and fellow employees

- Answering phone calls on a headset from customers primarily located in Minnesota who have major appliance coverage/insurance

- Scheduling installations, maintenance, and repairs directly through Centerpoint, reaching out to superiors and Help Desk Hotlines, all while on the phone with customers

- Keeping current with promotional offers and incentive programs to get the best coverage on their major appliances

Reason for leaving:

We were assured throughout training that our pay would be a promised rate and that our schedule would be dependant on our ranking throughout training. Although the position stated a Monday-Friday, 6am - 8pm hourly span, when training ended, a random draw was performed with all trainees in an equal pool and my schedule was on a nightly basis with weekends required. This completely interrupted my time with my family, but I was willing to accommodate. After our actual pay scale was released, with much remorse, I submitted my withdrawal from the position.

As the first person that patients see when they walk into our clinic, I am in charge of ensuring that they are taken care of appropriately. At an occupational office, there are several different protocols that different companies send their employees in for. I am in charge of making sure that OSHA and HIPAA guidelines are followed, all while our patients feel comfortable and well taken care of. Keeping track of lab results, statuses of medical holds, reaching out to PCP's to follow up on issues with patients' charts, assisting with billing, contacting companies to resolve problematic situations with patients, utilizing Microsoft office, and working alongside several different types of people are all a part of my daily tasks.

For a period of time at my current workplace, I stepped up and took over the responsibilities of the Covid testing department. While I was apprehensive to do so, due to the fear of the virus, the establishment needed assistance in this department and I wanted to do my part to help. This position required me to keep track of authorizations, payments, contact patients’ employers to report results, all while maintaining a calm and efficient environment while also being well aware of the protocols to keep patients safe from Covid-19.

Responsibilities: Processing patient information and documents, and transferring it into result form. Following up with companies, scheduling testing, transferring calls, etc. Following up with patients, and ensuring clients are happy and well taken care of. Spreadsheeting, keeping track of patient files, billing. Working under the boss of my department to assist in any way that will help the company run smoothly and progress.

Making the transformation from the restaurant industry to clerical work was something that I looked forward to for many years. I have learned so many skills and am eager to continue my growth in this field.

As a server and bartender for several years throughout my life, I learned so many skills that I am so thankful for. Being able to interact with several different types of people, and satisfying their needs on a daily basis is something that helped me build a base for career opportunities to come. Dealing with cash, credit card payments, multiple computer programs, constant changes in my work environment, multiple varieties of staff, managers, and guests has taught me how to adapt to daily, even hourly, changes in a workplace. One thing I loved the most about waiting tables, aside from interacting with people on a daily basis, was exceeding sales expectations and pushing myself to beat the quotas set by managerial staff.

When I was presented with the chance to become a lead trainer, I was thrilled to be the direct assistant to the management team. My direct responsibilities were the liquor inventory, resolving issues with guests at tables using my great customer service skills, and monitoring the new servers to guarantee that they were able to learn and function as successful employees.

The position also taught me that leadership is something I am able to excel at and working hard to ensure efficiency is something that I enjoy pushing myself and others towards.

Responsibilities: Assisted upper management with daily operations to meet standards of service and quality while also making sure teammates were in a comfortable and productive work environment. Resolving customer complaints to the best of my ability and reporting them to senior management if unable to solve the issue on my own. Assisted in inventory and filled in any positions that needed extra assistance in different scenarios.

This position taught me that a leadership role is a very large responsibility and that working with a team to create a pleasant work space is something I am very passionate about.

Responsibilities: Ensuring that customers were taken care of in every way possible, creating a welcoming atmosphere for customers, following rules and regulations of company, selling products , handling cash and other forms of payment, dealing with computer systems.

Accomplishments: I grew close to many customers causing them to return to my workplace multiple times and creating longtime bonds with them. I constantly tried to influence fellow employees positively, and was a determined, friendly, and prompt worker. I excelled in any sales contest we had and won weekly and monthly rewards for doing so.

Skills Used: Listening to and taking care of consumer needs in any way that I can. I learned the basis of adaption skills and grew a strong understanding of my own work ethic.

Responsibilities: Getting to an event early to assist in setting up backdrops, cameras, etc., helping to pose people being photographed, from children to adults, using sales skills to sell as many picture packages as possible, attending various events and helping customers and the photographer in any way possible! I've also worked in the office, printing and trimming pictures, packaging them, and revisiting businesses and schools to hand out their photographs.

Accomplishments: Getting your picture taken, for some, can be a very awkward experience. I'm excellent at helping customers smile and laugh, and feel comfortable so that their picture is the best product that we could provide!

Skills Used: Working in the photography industry, from my experience, means that you have to be prepared for anything, and ready to get control of all situations in order to snap the perfect photo. Everyone loves a good picture of themselves, so ensuring that the final product satisfies customers is always most important, and being an overall friendly, helpful, knowledgeable employee is almost a guaranteed approach at making sure that happens. I think that in a position such as this one, my versatility was really displayed. I pick things up very easily, and enjoy working on projects and keeping busy.