Tabitha Wray-White
Memphis,Tn
Summary
Dedicated supervisor with four years of experience in overseeing teams of employees and helping them fulfill their daily responsibilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. To continue to increase employee efficiency and quality of work. To secure opportunities with a company that will allow and contribute to career growth and development. Dependable and quick learning, require extraordinarily little supervision. Detailed oriented and a "can do" personality, dedicated Supervisor/team member with excellent experience in production. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Central Records Supervisor B
Memphis And Shelby County Juvenile Court Clerk
10.2019 - 01.2023
- Managed over 50 employees
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Assumed responsibilities of planning and managing activities of all filing clerk, front counter employees, Docket Coordination unit, and Imaging Dept. within Juvenile Court Clerk Office
- Planned and conducted training and development of employees.
- Performed management responsibilities per policies and procedures; responsibilities included interviewing, hiring, terminations, promotions, discipline and addressing complaints and resolving problems.
- Reviewed and evaluated staff work performance and prepared performance appraisal reports.
- Established and supported procedural methods used in Filing Department
- Ensured new and current employees were trained on procedures to keep employees informed and to ensure efficient operations.
- Verified all Filing Counter Department reports to ensure data is correct and goals are being met.
- Responsible for and overseeing daily functions.
- Greeted and responded to phone calls and guests; kept various records and files.
- Aided attorneys with cases by certifying and preparing paperwork for their cases.
- Prepared and sent written correspondence and legal documents to other Government agencies’ counties and states who requested.
- Prepared Child Support cases to be transferred to another court.
- Responsible for all records on each case set to go before Juvenile Court Judges
- Performed Juvenile Record checks for various government agencies for employment or probation and parole purposes.
- Analyzed and examined court orders, and other court documents.
- Prepared juvenile delinquent records to be expunged from Juvenile court's database as well as other law enforcement agency databases.
- Accepted service of legal documents, reviewed for correct forms and timeliness, annotated case files,
- Performed other related duties as needed or directed.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Supported staff on special assignments and projects.
- Recognized issues prior to escalation and applied Critical thinking for effective resolution.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Learned and adapted quickly to new technology and software applications
- Proven ability to develop and implement creative solutions to complex problems.
- Identified issues, analyzed information and provided solutions to problems
- Demonstrated high levels of initiative and creativity while tackling difficult tasks.
- Organized and detail-oriented with strong work ethics
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Resolved problems, improved operations and provided exceptional service
- Worked effectively in fast-paced environments
- Exercised leadership capabilities by successfully motivating and inspiring others
- Developed strong communication and organizational skills through working on group projects
- Demonstrated strong organizational and time management skills while managing multiple projects
- Managed time efficiently in order to complete all tasks within deadlines
- Adaptable and proficient in learning new concepts quickly and efficiently
- Cultivated interpersonal skills by building positive relationships with others
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
Interim Manager of Central Records
Memphis And Shelby County Juvenile Court Clerk
10.2019 - 01.2020
- Served as Interim Manager of Juvenile Court Clerk's Office Central Records. Managed 100 employees daily.
- Effectively managed by implementing company policies, protocols, work rules and disciplinary action.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Provided constructive feedback to workers, which improved morale and boosted efficiency.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Identified conflicts among employees and used interpersonal communication to find effective solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Supervised site investigations reported issues and escalated those that required further assistance.
- Improved staffing during busy periods by creating employee schedules and monitoring call outs.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules to address needs.
- Developed detailed plans based on broad guidance and direction.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth efficient operations.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Deputy Court Clerk
Central Records, Juvenile Court Clerk Office
Memphis , TN
01.2002 - 10.2019
- Observed daily office functions.
- Coordinated court dockets for daily for over 200 Juvenile court cases.
- Processed and submitted criminal record expungements for juveniles who requested to have their criminal records expunged.
- Responsible for all records of each case set to go before Juvenile Court Judges
- Distributed incoming work to appointed people to complete.
- Researched child support cases and prepared them to receive court docket number.
- Transferred court documents to other Government agencies for child support cases.
- Certified court documents for clients and other Government agencies
- Entered various court information into computers, edited, and removed same as needed.
- Assisted Children Bureau of Juvenile Court by researching their cases.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Documented exhibits admitted during hearings.
- Drafted professional court correspondence as needed.
- Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Prepared and distributed court orders, probation orders and sentencing information.
- Marked and preserved exhibits introduced into evidence in court proceedings.
Salon Assistant Manager
Personal Image Salon
Memphis, TN
06.2006 - 09.2016
- Managed ten (10) employees and was highly effective in overseeing their needs concerning scheduling, training, and other personal issues.
- Planned, scheduled, and coordinated work operations.
- Evaluated work performance of employees to ensure efficient and economical work operation.
- Monitored, controlled, ordered all product inventory.
- Greeted clients and scheduled future appointments upon client checkout, walk-ins and phone.
- Maintained adequate stock of inventory and proficient ordering/receiving of salon retail.
- Mentored and trained new employees
- Functioned as liaison between employees and clients to ensure all customer service inquiries, and complaints were managed properly
- Oversaw administrative aspects of sales including recorded inventory, accept customer payments and inputs daily sales logs
- Implemented and attended career seminars, scheduled, and confirmed interviews as well as arranged job advertisements
- Managed salon operations including booth leasing, bookkeeping, accounting, multi-line phone, scheduling, and social media platforms.
- Identified competent talent for salon professionals to have full salon floor coverage for amenities.
- Offered discounts and manager promotions to loyal customers.
- Monitored stock of Salon products and ordered supplies.
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Scheduled employees to maintain adequate coverage during business hours.
- Managed cash flow, business transactions, banking and accounting processes.
- Prepared daily shifts based on demand and scheduled appointments.
- Achieved personal sales goals by upselling products to meet individual needs.
Clerical Specialist B Child Support Services
Memphis and Shelby County Juvenile Court
01.2000 - 01.2002
- Managed three systems of housing criminal arrest warrants for Juvenile Court
- Entered all warrants issued for child support into Shelby County's Jail Management System
- Deleted warrants.
- Processed daily incoming court documents.
- Served as process server by serving clients in office for upcoming court dates.
- Supplied bond information to bail bonding agencies for their clients.
- Type correspondence to other counties' sheriff departments and clients
- Compiled, kept, and tabulated statistical reports of incoming process and warrants
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying and distributing mail.
Clerical Specialist II
Child Support Fiscal Services, Juvenile Court
11.1999 - 01.2000
- Researched child support cases concentrating on financial aspects of cases.
- Researched cases that had money waiting in escrow accounts.
- Entered child support orders into Tennessee child support System so that payments could start.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Maintained and updated office records, both digital and physical
- Utilized office management software to record and track client information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date
- Processed incoming and outgoing mail and packages according to established procedures
- Informed and supported business leaders through consistent communication and administrative support duties.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Clerical Specialist I
Memphis And Shelby County Juvenile Court, Child Support Bureau
05.1998 - 11.1999
- Retrieved, opened, sorted, and distributed mail within court.
- Researched cases to prevent duplicate cases in Tennessee Child Support System (TCSES)
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Verified accuracy of records related to child support cases by consistently updating customer information.
- Executed record filing system to improve document organization and management.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written
Education
Associate of Arts and Business Science - Psychology
Liberty University
Lynchburg, VA2014
Associate of Arts and Business Science Attended - Human Services/Management
University of Phoenix-Online
Phoenix, AZ2011
Skills
- 10 years of management experience outside of Shelby County Govt prior to being promoted to Supervisor B
- Completed various trainings on effective leadership skills, HR essential and Supervisor School courses offered through Shelby County Govt
- Knowledge of effective management techniques able to apply them in directing work of others
- Develop timetables develop teams which is suited for achieving organizational goals Possess foresight to check and revise as needed to meet deadlines
- Prevent quality control oversight without micromanaging
- Ability to communicate effectively with other departments
- Develop timetables and putting together teams which is suited for achieving goals foresight to check and revise as needed to meet deadlines
- Scheduling
- Staff Management
Certification
- Leadership/Administrative Training - November 2019 to January 2023
Leadership Certification
Human Resources Essentials (HR essentials)
Shelby County Government, November 2019
Expires: N/A
Relevant Skills: Employee Selection "Hiring Process", payroll processes, FMLA, resolving employee grievances, Compensation/Performance Appraisal
Building Effective Leadership Skills/ ABC's of Leadership
Shelby County Government, November 2022
Expires: N/A
Relevant Skills: Effective oral and communication, Identify a leader's responsibility
Supervisor Training School
Shelby County Government, December 2019
Expires: N/A
Relevant Skills: OJI process, Workplace safety, Establishing goals and objectives, team building
Timeline
Interim Manager of Central Records
Memphis And Shelby County Juvenile Court Clerk
10.2019 - 01.2020
Central Records Supervisor B
Memphis And Shelby County Juvenile Court Clerk
10.2019 - 01.2023
Salon Assistant Manager
Personal Image Salon
06.2006 - 09.2016
Deputy Court Clerk
Central Records, Juvenile Court Clerk Office
01.2002 - 10.2019
Clerical Specialist B Child Support Services
Memphis and Shelby County Juvenile Court
01.2000 - 01.2002
Clerical Specialist II
Child Support Fiscal Services, Juvenile Court
11.1999 - 01.2000
Clerical Specialist I
Memphis And Shelby County Juvenile Court, Child Support Bureau
05.1998 - 11.1999
Associate of Arts and Business Science - Psychology
Liberty University
Associate of Arts and Business Science Attended - Human Services/Management
University of Phoenix-Online
- Leadership/Administrative Training - November 2019 to January 2023
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