Tabitha Young
Steubenville
Summary
Dynamic and results-driven professional with a proven track record at IBEX Global and Microtel hotel, excelling in customer service and conflict resolution. Known for exceptional communication and problem-solving skills, I thrive in fast-paced environments, consistently enhancing customer satisfaction and loyalty through effective collaboration and active listening. Adaptable and dependable, I deliver results under pressure.
Overview
8
8
years of professional experience
Work History
PCT
Trinity West Hospital
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Shift Lead
Pilot Travel Centers
05.2022 - 01.2024
Customer Service Representative
IBEX Global
04.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
AGM
Microtel Hotel
04.2017 - 05.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
College Prep - High School Diploma
Steubenville High School
Steubenville, OHCosmetology License - Cosmetology
Jefferson County Joint Vocational School
Bloomingdale, OH06.1998
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
- Calm under pressure
- Active listening
- Organization and time management
- Verbal communication
Timeline
PCT
Trinity West Hospital
01.2024 - Current
Shift Lead
Pilot Travel Centers
05.2022 - 01.2024
Customer Service Representative
IBEX Global
04.2020 - 03.2022
AGM
Microtel Hotel
04.2017 - 05.2020
College Prep - High School Diploma
Steubenville High School
Cosmetology License - Cosmetology
Jefferson County Joint Vocational School
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