Tacara Odum
Henderson,TX
Summary
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cec Rep
Omaha Steaks
Remote
10.2024 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Documented and detailed calls and complaints using call center's CRM database.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Addressed customer account discrepancies and concerns.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Certified Nursing Assistant
ShiftKey
01.2021 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
Hospice Aide
Three Oaks Hospice-Longview
Longview, US
12.2021 - 10.2023
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
- Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
- Served as an advocate for patients'' rights and interests to ensure that their wishes were respected during all stages of hospice care provision.
- Promoted a holistic approach to end-of-life care by incorporating various relaxation techniques such as music therapy or aromatherapy into daily routines.
- Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
- Facilitated smooth transitions between different stages of hospice care by effectively coordinating with home health aides, nurses, social workers, physicians, and volunteers.
- Comforted family members, offered attentive listening and high level of emotional support.
- Prevented bedsores and other potential complications by regularly repositioning immobile patients and maintaining proper body alignment.
- Positioned patients to provide comfort and promote better body alignment.
- Assisted in the management of end-of-life symptoms through the implementation of non-pharmacological interventions such as massage, guided imagery, or relaxation exercises.
- Ensured continuity of care by accurately documenting patient progress, observations, interventions, and outcomes in medical records.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
- Maintained a safe and comfortable environment for patients through regular monitoring of vital signs and reporting changes to medical staff.
- Upheld ethical principles surrounding confidentiality and patient autonomy throughout all interactions with patients, families, colleagues, or other stakeholders involved in hospice care.
- Assisted patients in achieving optimal mobility by supporting them during transfers, ambulation, and positioning activities.
Certified Nursing Assistant
All American Healthcare
09.2020 - 03.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Education
vocational nursing - Nursing
Tyler Junior College
Tyler, TX12.2023
GED -
Kilgore College
Kilgore, TX07.2009
Skills
- Nursing
- Patient Care
- Vital Signs
- Hospice Care
- Caregiving
- Cleaning Experience
- Home Care
- Laundry
- Alzheimer's Care
- Food Preparation
- Meal Preparation
- Dementia Care
- Senior Care
- Customer service
- Restaurant experience
- Serving
- Driving
- Resident's rights
- Infection Control Training
- Memory Care
- Hospital Experience
- Front desk
- Microsoft Word
- Special needs
- Sales
- Human resources
- Microsoft Office
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client services
- Telephone reception
- Sales support
- Sales expertise
Accomplishments
- Achieved Licensed Vocational Nurse by completing Vocational Nursing Program with accuracy and efficiency.
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- CNA
- CPR Certification
- BLS Certification
- State Tested Nursing Assistant
Nursinglicenses
PN, 11/01/26, TX
Timeline
Cec Rep
Omaha Steaks
10.2024 - Current
Hospice Aide
Three Oaks Hospice-Longview
12.2021 - 10.2023
Certified Nursing Assistant
ShiftKey
01.2021 - Current
Certified Nursing Assistant
All American Healthcare
09.2020 - 03.2022
vocational nursing - Nursing
Tyler Junior College
GED -
Kilgore College