Tacarra May
Phoenix,AZ
Summary
Accomplished Laboratory Assistant IV at Labcorp, adept in laboratory safety protocols and specimen handling, with a proven track record of enhancing team performance through comprehensive training. Skilled in managing high-stress situations and fostering positive relationships, I significantly contribute to efficient, and quality-controlled laboratory operations
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
21
21
years of professional experience
Work History
Laboratory Assistant IV
Labcorp
Phoenix, AZ
08.2020 - Current
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Trained new laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Facilitated timely completion of experiments by maintaining a well-organized workspace and efficient workflow.
- Managed to complete 450 specimens or more in the testing process per day.
Customer Service Representative
Bank of America
Phoenix, AZ
08.2018 - 01.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed approximately 40 incoming calls per day from customers.
Correctional Officer
Westville Correctional Facility
Westville, IN
07.2015 - 09.2017
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts.
- Received and accounted for personal possessions and determined inmate work assignments.
- Managed to assist and keep 90 inmates safe daily.
Medical Front Office Receptionist
Hessville Pediatrics
Hammond, IN
10.2004 - 12.2007
- Managed patient scheduling and appointment coordination using electronic health record systems.
- Assisted healthcare providers by preparing patient charts and managing medical records efficiently.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Collaborated with insurance companies to verify patient coverage and process claims accurately.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered over 30 phone calls and messages for one Physician at a Pediatrics medical facility, scheduling appointments, and handling patient inquiries.
Education
Graduate Certificate - Medical Assisting/Administration
Everest College
Merrillville, IN10-2004
High School Diploma -
Calumet High School
Gary, IN06-2003
Skills
- Patient scheduling
- Insurance verification
- HIPAA compliance
- Payment collection/Co-payment collection
- Call handling
- Intake form processing
- Reminder calls
- Typing 40 wpm
- Typing and filing
- Laboratory safety protocols
- Sterilization techniques
- Immunology
- Microbiology
- Molecular
- Laboratory record keeping
- Specimen processing
- Pipetting techniques
- Centrifugation techniques
- Plating/Streaking Microbiology specimens
- Sample accessioning
- Operating testing machinery
Timeline
Laboratory Assistant IV
Labcorp
08.2020 - Current
Customer Service Representative
Bank of America
08.2018 - 01.2020
Correctional Officer
Westville Correctional Facility
07.2015 - 09.2017
Medical Front Office Receptionist
Hessville Pediatrics
10.2004 - 12.2007
Graduate Certificate - Medical Assisting/Administration
Everest College
High School Diploma -
Calumet High School