Lisa Henry
Las Vegas,NV
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Experience with Nephrology as well as front office. I’m seeking a position as a Medical field with awesome company that provides potential professional growth. I would be a great asset to your company, with my skills, knowledge, and eagerness to help.
Overview
15
15
years of professional experience
Work History
Medical Assistant II-Laboratory Assistant
Kidney Specialist of Southern Nevada
Las Vegas, USA
11.2008 - 10.2023
- Conduct pre-charting, room patients, and manage vitals, ensuring efficient clinic workflow.
- Collaborate on urinalysis dips, pulse oximetry, and measurements, improving diagnostic accuracy.
- Handle phone inquiries and patient needs, enhancing satisfaction and service quality.
- Maintain patient records, manage medication refills, and ensure timely lab reminders.
- Utilize EMR/EHR systems for precise documentation and compliance with medical standards.
- Streamlined lab processes, reducing turnaround times for test results and enhancing overall clinic efficiency.
- Mentored new staff on clinical protocols, ensuring smooth integration and adherence to medical standards.
- Ensured precise inventory management of medical supplies, preventing shortages and maintaining uninterrupted clinic operations.
- Implemented efficient patient rooming protocols, significantly reducing wait times and enhancing overall clinic productivity.
- Developed accurate urinalysis and pulse oximetry procedures, contributing to precise diagnoses and improved patient outcomes.
- Provided exceptional patient support through effective phone communication, leading to increased patient satisfaction.
- Optimized lab processes, resulting in faster test result turnaround and enhanced clinic efficiency.
- Led patient triaging and implemented efficient rooming protocols, drastically reducing wait times and enhancing clinic productivity.
- Coordinated with medical team on urinalysis and pulse oximetry, improving diagnostic accuracy and patient care through precise procedures.
- Streamlined lab processes, significantly reducing test result turnaround times and boosting overall clinic efficiency.
- Mentored new staff on clinical protocols, ensuring smooth integration and consistent adherence to medical standards.
- Maintained accurate patient records and managed medication refills, ensuring compliance with medical standards and improving patient outcomes.
Education
IV Certification -
01.2008
ABHES Medical Assistant Certification -
01.1993
Skills
- Lab Procedures
- CPR Certification
- Sterile Technique
- Wound Care/Bandaging
- Infection Control
- Vision Testing
- Patient Positioning
- Surgical/Pap Trey setup
- EKGs
- Assisting with Surgeries
- DMV Physicians
- HIPPA/OSHA
- Vital Signs/Charting
- Medication Administration
- Venipuncture
- Infusions/Injections
- Customer Service
- Insurance verification
- Typing 50 WPM
- ICD-9/CPT Coding
- Faxing
- Appointment Scheduling
- Claim Gear/EHR
- Collection EMR
- Microsoft Office
- Excel
- PowerPoint
- Outlook
- Multiline Telephone
- Billing
- Filing
- Bookkeeping
- Patient-focused care
- Payment Collection
- Phlebotomy
- HIPAA Compliance
- Procedure Assistance
- Patient Scheduling
- Patient Flow Management
- Medical Billing
- Medical Terminology
- Inventory Management
- Data Entry
Administrativeskills
- Customer Service Insurance verification.
- Typing 50 WPM
- ICD-9/CPT Coding
- Faxing, Appointment Scheduling.
- Claim Gear/EHR
- Collection EMR
- Microsoft Office, Excel, PowerPoint, Outlook
- Multiline Telephone
- Billing
- Filing
- Bookkeeping
Recommendations
Letters of Recommendation available upon request
Timeline
Medical Assistant II-Laboratory Assistant
Kidney Specialist of Southern Nevada
11.2008 - 10.2023