Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tacasheondra Zeno

Saint James ,LA

Summary

Dynamic Team Lead at Lowes Home Improvement with a proven track record in coaching and mentoring, enhancing team performance, and driving sales strategies. Skilled in operations management and conflict resolution, I foster a culture of continuous learning, resulting in significant revenue growth and improved employee engagement.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Team Lead Fulfillment

Lowes Home Improvment
  • Mentored junior sales associates, resulting in their rapid progression within the company.
  • Streamlined sales processes for increased efficiency and improved team performance.
  • Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
  • Increased sales revenue by developing and implementing effective sales strategies for the team.

Key Holder Supervisor

Dollar General Market
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Direct Care Worker

Home Care LLC
  • Controlled food costs and managed inventory.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
  • Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
  • Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
  • Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
  • Monitored and assisted residents through individual service plans.
  • Administered medications accurately and promptly, adhering to medication schedules and physician instructions.

2nd Shift Manager

RaceTrac
11.2022 - 08.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Sales Associate

Popingos
05.2014 - 08.2015
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

Fire Watcher

Safety Supply
11.2014 - 05.2015
  • Assisted in training new team members, fostering a culture of mentorship and skill development.
  • Contributed to cost savings initiatives by identifying opportunities for material reuse or recycling whenever possible.
  • Supported multiple projects simultaneously while maintaining focus on each task''s specific needs and priorities.
  • Increased overall project efficiency by managing inventory levels of scaffold materials and components accurately.
  • Helped maintain compliance with OSHA regulations regarding fire safety measures onsite.
  • Performed daily equipment checks, ensuring that all necessary firefighting tools were readily available when needed.
  • Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
  • Reduced fire risks by promptly reporting incidents and unsafe conditions to the appropriate personnel.
  • Played an active role in maintaining site security by monitoring access points and verifying visitor credentials as needed during shifts as Fire Watcher.
  • Maintained accurate records, documenting observations and actions taken during each shift.
  • Facilitated smooth operations during hot work activities by providing continuous surveillance of the area throughout the process.
  • Coordinated with site supervisors to address any identified hazards or concerns quickly and efficiently.
  • Enhanced safety by diligently monitoring assigned areas for potential fire hazards and violations.
  • Conducted regular inspections of work sites, identifying and addressing potential fire risks proactively.

Scaffolding Builder

BrandSafway
05.2012 - 12.2012
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Assisted in recruitment to build team of top performers.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Adhered to strict quality control standards, guaranteeing the reliability and stability of built scaffolding structures.
  • Displayed strong physical stamina, consistently fulfilling demanding labor requirements throughout long workdays onsite.
  • Demonstrated versatility in scaffold construction by adapting to various architectural designs and requirements.
  • Enhanced job site safety by assembling and dismantling safe, secure scaffolding structures.
  • Reduced workplace accidents with proper inspection and maintenance of scaffold components.
  • Disassembled scaffolding and equipment when projects were completed or after each shift according to strict schedules.
  • Improved team productivity through effective collaboration and clear communication with coworkers and supervisors.
  • Worked around live machinery and ongoing operations to complete Number scaffolding projects on-time and under budget.
  • Established strong working relationships with clients by delivering high-quality workmanship within deadlines.
  • Assembled and disassembled tiered seating for public events.
  • Showcased problem-solving abilities by addressing unforeseen challenges during scaffold assembly processes.
  • Carried materials and equipment weighing up to Number pounds onto job sites in various climates and weather conditions.
  • Utilized various tools and equipment effectively, maintaining their proper working order through regular care and maintenance.
  • Participated in regular safety meetings, contributing to ongoing improvement efforts for job site practices.
  • Maintained compliance with OSHA regulations, ensuring a safe work environment for all personnel onsite.
  • Assisted in crane operations for heavy lifting tasks, ensuring seamless integration between scaffold assembly teams and other trades onsite.
  • Maintained safety and operational procedures for Number projects at heights of up to Number feet.
  • Streamlined project timelines by efficiently coordinating material deliveries and installations.

Kitchen Supervisor

Mini Hu Mart
03.2010 - 07.2012


  • Served as a reliable source of knowledge on fire prevention procedures, assisting colleagues whenever necessary.
  • Assisted in implementing fire prevention plans, contributing to a safer work environment for all employees.
  • Patrolled plant areas and noted and investigated unsafe conditions and practices to eliminate fire hazards.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
  • Monitored food preparation, production, and plating for quality control.
  • Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
  • Reduced food waste through effective inventory management and menu planning.
  • Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
  • Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
  • Conducted regular equipment maintenance checks for safe operation and reduced downtime due to malfunctions.
  • Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
  • Controlled food costs and managed inventory.

Education

Nursing

Job Corp
McKinney, TX

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Operations management
  • Employee training
  • Loss prevention
  • Employee engagement
  • Problem-solving
  • Team supervision
  • Teamwork and collaboration
  • Work Planning and Prioritization
  • Mentoring
  • Leading team meetings
  • Cash handling
  • Documentation and reporting
  • Safety processes and procedures
  • Leadership

Certification

Forklift Driver

CPR

Alcohol License

CDCP

HHA

Timeline

2nd Shift Manager

RaceTrac
11.2022 - 08.2023

Fire Watcher

Safety Supply
11.2014 - 05.2015

Sales Associate

Popingos
05.2014 - 08.2015

Scaffolding Builder

BrandSafway
05.2012 - 12.2012

Kitchen Supervisor

Mini Hu Mart
03.2010 - 07.2012

Team Lead Fulfillment

Lowes Home Improvment

Key Holder Supervisor

Dollar General Market

Direct Care Worker

Home Care LLC

Nursing

Job Corp

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Tacasheondra Zeno