Ta'Challa Underwood
Port Saint Joe,FL
Summary
Dynamic professional with over 4 years of experience in customer service and data entry in busy healthcare and Childcare settings. Demonstrated aptitude in answering phones, processing appointments, and maintaining confidentiality while utilizing computer systems proficiently. A professional at managing multiple tasks in fast paced environments and upholding high professional standards.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Teacher
North Florida Child Development
Port Saint Joe, FL
01.2024 - 09.2026
- Collaborated with parents to support child development and address individual needs.
- Implemented classroom management strategies to foster a positive learning environment.
- Developed engaging lesson plans aligned with early childhood education standards.
- Assessed student progress through observation and tailored instructional approaches accordingly.
- Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
Patient Access Representative
R1 Rcm
Port Saint Joe, FL
12.2020 - 01.2024
- Coordinated insurance verification processes, enhancing efficiency of patient access workflows.
- Streamlined scheduling procedures, resulting in improved appointment management and reduced patient wait times.
- Facilitated patient registration, ensuring accurate data entry and compliance with healthcare regulations.
- Trained new staff on system navigation and best practices for patient interactions.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Childcare Provider
ABC University
Panama City, FL
08.2015 - 02.2021
- Supervised daily activities and promoted the safety and well-being of children in care.
- Fostered positive relationships with parents, providing regular updates on child progress.
- Implemented behavior management strategies to promote social skills and emotional growth.
- Developed age-appropriate activities and crafts to engage children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
Phlebotomist
Gulf Coast Medical Center
Panama City, FL
11.2007 - 02.2014
- Collected blood specimens using venipuncture and capillary methods, ensuring patient comfort and safety.
- Maintained accurate records of patient information and specimen labeling for compliance with protocols.
- Adhered to infection control standards, safeguarding patient health during blood draw procedures.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Education
High School Diploma -
Fellowship Christian Academy
Panama City, FL05-2003
FCCPC - FCCPC
Smart Horizon
Panama CitySkills
- Lesson planning
- Child development
- Parent-teacher communication
- Classroom management
- Time Management
- Patient registration
- Patient Verification
Certification
FCCPC
First Aide Certified
CPR Certified
Phlebotomy Certified
Timeline
Teacher
North Florida Child Development
01.2024 - 09.2026
Patient Access Representative
R1 Rcm
12.2020 - 01.2024
Childcare Provider
ABC University
08.2015 - 02.2021
Phlebotomist
Gulf Coast Medical Center
11.2007 - 02.2014
FCCPC - FCCPC
Smart Horizon
High School Diploma -
Fellowship Christian Academy