TACHIENA COBURN
Buffalo,NY
Summary
Strategic B2B Account Manager with over 6 years of experience driving revenue growth in telecom and financial services. Managed 500+ business accounts while consistently exceeding sales quotas and delivering consultative solutions that enhance client retention and lifetime value. Expertise in compliance and risk management within regulated environments.
Overview
10
10
years of professional experience
Work History
General Manager Sales & Business Enablement
Stanton Optical
Tonawanda, NY
03.2025 - Current
- • Lead revenue strategy and full P&L accountability for high-volume retail location
• Drive insurance-based sales initiatives and manage vision care partnerships to increase profitability
• Analyze sales and performance metrics to identify growth opportunities
• Coach and develop team to exceed monthly revenue targets - Analyzed sales trends to optimize product selection and display.
- Facilitated regular team meetings to discuss performance and goals.
Account Manager - Retail SMB
Verizon Business Group
Buffalo, NY
02.2021 - 01.2025
- Managed defined territory of 500+ small and mid-sized business accounts
• Carried $4,000+ monthly revenue quota with consistent target attainment
• Drove new revenue growth through consultative selling and strategic prospecting
• Conducted business needs assessments to deliver customized telecom and connectivity solutions
• Increased account value through proactive upselling and cross-selling initiatives
• Strengthened client retention through relationship management and service resolution
• Supported revenue forecasting and pipeline tracking within assigned territory
Solution Specialist - Store Key Holder
Verizon Wireless
Buffalo, NY
11.2017 - 02.2021
- Consulted clients on financial products and services to increase account growth
• Maintained regulatory compliance and risk adherence in banking environment
• Supported customer portfolio development and retention efforts
• Top sales performer – Verizon business group (2023)
excellence award – Keybank (2017)
• Leadership recognition – Verizon wireless (2020)
• Mentored new team members on account management best practices
COLLATERAL MANAGEMENT ANALYST
Citi Group Marketing
Getzville, New York
11.2015 - 05.2016
- Managed collateral reconciliation processes to reduce portfolio discrepancies
• Analyzed financial data to identify trends and mitigate operational risk
• Supported strategic decision-making through data reporting and documentation accuracy - Analyzed market data to identify trends and provide strategic insights.
- Collaborated with cross-functional teams to streamline project workflows.
- Developed reports to summarize findings and support decision-making processes.
Education
Associate of Science - Business Administration
Sierra College
Rocklin, CASome College (No Degree) -
California State University Sacramento
Sacramento CASkills
- Sales initiatives
- Revenue strategy
- P&L accountability
- Account management
- Consultative selling
- Customer relationship management
- Strategic prospecting
- Business analytics
- Team leadership
Accomplishments
Top Sales Performer – Verizon Business Group (2023, 2024, 2025)
Timeline
General Manager Sales & Business Enablement
Stanton Optical
03.2025 - Current
Account Manager - Retail SMB
Verizon Business Group
02.2021 - 01.2025
Solution Specialist - Store Key Holder
Verizon Wireless
11.2017 - 02.2021
COLLATERAL MANAGEMENT ANALYST
Citi Group Marketing
11.2015 - 05.2016
Associate of Science - Business Administration
Sierra College
Some College (No Degree) -
California State University Sacramento