TACHIQUA LANDRUM
Montgomery,AL
Summary
To secure employment in a challenging position with growth potential where my experience, strong leadership and relationship building skill could be utilized.
Overview
7
7
years of professional experience
Work History
Clinical Data Operator
Natera
03.2023 - Current
- This position accessions patient samples according to standard procedures (SOP) with high efficiency and accuracy.
- Create new orders on Laboratory Inventory Management System (LIMS) and perform necessary checks to ensure proper accessioning.
- Accurately enter patient data into the Laboratory Inventory Management System (LIMS)
- Ensure that all paperwork belong to patient and upload to case.
- Protect patient health information (PHI) at all times to ensure compliance with HIPAA and privacy policies.
- Perform safe and proper handling of samples (bloods, buccal, and tissue)
Production Worker- Machine Operator
Hanon Systems Alabama Corporation
05.2018 - 08.2022
- Cleaned, set-up, operated and monitored equipment of the production line for Ford crimping cores
- Completed all required documentation and scheduled quality checks
- Managed weights, seal, caps, and general packaging of product
- Troubleshoot and resolved basic to moderate operating difficulties to prevent cost downtime due to handler error
- Inspected orders in preparation for shipping
- Completed shipments by processing and loading orders.
Customer Service Representative
Sykes Enterprises Incorporated
06.2016 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Certification - Information Technology
Coursera
Online05.2024
High School Diploma -
G W Carver High School
Montgomery, AL05.2015
Skills
Strong Customer Relations Skills
Data Entry
Initiative to work independently
Customer Service Support
Microsoft Outlook Proficient
Organizational Skill
Adapt easily to new concepts and responsibilities
Interpersonal Skills
Strategic Thinker
Timeline
Clinical Data Operator
Natera
03.2023 - Current
Production Worker- Machine Operator
Hanon Systems Alabama Corporation
05.2018 - 08.2022
Customer Service Representative
Sykes Enterprises Incorporated
06.2016 - 05.2018
Certification - Information Technology
Coursera
High School Diploma -
G W Carver High School
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