Tacorey Bradley
Havana,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Correctional Officer
Department of Corrections Florida
Havana, FL
09.2019 - Current
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Maintained clear and open communications with facility areas to support safe operations.
- Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Customer Service Manager (CSM)
Walmart
Tallahassee, Florida
02.2014 - 09.2019
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Monitored staff performance to ensure adherence to customer service standards.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Revenue Specialist II
Department of Revenue
Tallahassee, Florida
08.2016 - 02.2019
- Responded promptly to client inquiries about their account balances or payment arrangements.
- Researched and responded to inquiries from customers regarding their cases or the status of payments.
- Processed applications for services and verified customer identity through various means including driver's licenses or other forms of identification.
- Adhered strictly to confidentiality guidelines when handling sensitive client information.
- Prepared, reviewed, and maintained accurate case files and records.
Customer Service Representative
Circle K
Tallahassee, Florida
05.2013 - 06.2016
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Corrections -
Apalachee Correctional training institute
05.2020
Skin -
North FL Cosmetology institute
06.2017
High school diploma -
Carter Paramore Academy
05.2013
Skills
- Basic Life Support
- Effective communication
- Time Management
- CCTV Monitoring
- Emergency Response
- Observation
- Problem Resolution
- Conflict Resolution
Certification
- 9 mm certified
- Shotgun certified
- Taser certified
- O/C certified
- CPR certified
- First Aid certified
Languages
English
Timeline
Correctional Officer
Department of Corrections Florida
09.2019 - Current
Revenue Specialist II
Department of Revenue
08.2016 - 02.2019
Customer Service Manager (CSM)
Walmart
02.2014 - 09.2019
Customer Service Representative
Circle K
05.2013 - 06.2016
Corrections -
Apalachee Correctional training institute
Skin -
North FL Cosmetology institute
High school diploma -
Carter Paramore Academy