Tad Parsons

• Performed diagnostics on computers to check for repair needs.
• Researched and identified problems with computers and advised staff and clients on plans of action.
• Responded to support requests from end users and patiently walked individuals through troubleshooting tasks in-store, remotely, and on-site
• Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation.
• Performed data recovery from deleted data and failed storage devices.
• Identified and immediately resolved issues with network devices, including firewalls, routers, and printers.
• Conducted troubleshooting, computer, and network setup on-site for end users and businesses.
• Setup automated, secure backup solutions for businesses and customers.

• Excelled in every store position and regularly backed up front-line staff.
• Trained and mentored new employees to maximize team performance.
• Assigned tasks to employees and oversaw opening and closing of restaurant.
• Observed cash handling and security procedures during shifts to recognize and address issues with staff.
• Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
• Tracked receipts, employee hours and inventory movements.

• Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
• Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
• Set up and broke down catering services at weddings, business events and sports events.
• Delivered catered food and supplies to facility for on-time set-up.
• Fostered enjoyable event atmosphere through friendly guest interactions

Set up and maintain small business network