Final Cut Pro
Jordan Packer
Information Technology Specialist
Bayside,CA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Computer Repair Technician
Follet Higher Education Group
06.2022 - Current
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Developed expertise in various operating systems, hardware components, and software applications to better serve clients' needs.
- Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
- Implemented data recovery procedures for clients experiencing accidental data loss or system failures, ensuring minimal impact on their operations.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained office PCs, networks and mobile devices.
- Documented changes and actions in computer-based tracking system.
Digital Media Production Specialist
Shenandoah Film & Video, LLC
03.2011 - Current
- Worked directly with hundreds of clients per year, providing analog to digital format conversions, general technical support and custom content creation
- Managed all aspects of live-event videography, scripted video production, non-linear editing, physical and cloud based distribution
- Procured and maintained communications equipment for video production, live streaming, audio engineering, theater projection and broadcast transmission.
Sales, Service and Distribution Associate
Shenandoah Film Productions
01.2005 - 03.2011
- Spear headed the transition of the companies 300 title video catalog from analog to digital format and created high quality marketing materials to support sales
- Developed an e-commerce relational database, designed and implemented an interactive distribution website, managed order fulfillment and inventory
- Worked with Quickbooks accounting software, created and maintained invoices, payments, royalties and payroll services.
Copy and Print Technician
FedEx Office (Kinko's)
01.1994 - 11.2004
- Assisted customers in navigating electronic copy and print technology to deliver optimal results
- Thrived in deadline oriented environment while maintaining quality and reducing waste
- Worked collaboratively with team members in a fast paced and solutions based service environment.
Education
Certificate of Achievement - CIS Networking
College of The Redwoods
Eureka, CA12.2021
Bachelor of Arts - Theater, Film & Dance
Humboldt State University
Arcata, CA06.2002
Skills
- Hardware and software installation
- Security issues troubleshooting
- Diagnostics
- Cybersecurity best practices
- Virus Removal
- User Training
- System Administration
- Maintenance and Repair Recordkeeping
- Written Communication
- Telephone and Email Communication
- Network configuration
- Peripheral Setup
- Desktop Technical Support
Certification
- CompTIA A+, 05/01/21, 05/01/24
- CompTIA Network+, 10/01/22, 10/01/25
- Certified Apple Technician, Follett Higher Education Group - June 2022 to Present
Personal Information
Title: Information Technology Specialist
Software
Microsoft 365
Audacity
Davinci Resolve
Quickbooks
Timeline
Computer Repair Technician
Follet Higher Education Group
06.2022 - Current
Digital Media Production Specialist
Shenandoah Film & Video, LLC
03.2011 - Current
Sales, Service and Distribution Associate
Shenandoah Film Productions
01.2005 - 03.2011
Copy and Print Technician
FedEx Office (Kinko's)
01.1994 - 11.2004
Certificate of Achievement - CIS Networking
College of The Redwoods
Bachelor of Arts - Theater, Film & Dance
Humboldt State University
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