Tadys Pimentel
Ludowici,GA
Summary
13 + customer service
Administrative Assistant
Flight attendant
Overview
15
15
years of professional experience
Work History
Lead Administrative Assistant
Child and Youth Service/ Child Development Center: NAF03
Fort Johnson, LA
08.2021 - 05.2023
- Receives children, youth, parents, and other visitors in a courteous and professional manner
- Answers telephones, ascertains nature of call, and directs caller to appropriate staff
- Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility
- Monitors children’s departure to ensure only authorized individuals remove them from the building
- Registers/terminates children/youth within the CYS program and/or waiting list database
- Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
- Worked well in a team setting, providing support and guidance.
Inflight Crew Member (Acting Team Lead)
JetBlue Airways Airlines
Queens, NY
06.2016 - 06.2021
- Conduct consistent inspections of all aircraft areas, before, during and after on-boarding of customers, for compliance with airport and Federal Aviation Administration safety regulations
- Handled highly sensitive and confidential reports and information with discretion
- Provide customer service by greeting customers during the boarding process, provide special needs requests for customers; including but not limited to assisting customers with disabilities, elders, and children
- Analyzed and resolved staffing problems and provided administrative support
- Conduct consistent inspections of all aircraft areas, before, during and after on-boarding of customers, for compliance with airport and Federal Aviation Administration safety regulations
- Maintained and monitored operation by tracking and reporting systems performance to develop status reports to provide materials for senior management’s review and improvement
- Determined what data was needed to collect from crewmembers to make informed recommendations
- Identified products or services to meet customer needs based on feedback and other input; ensured they were aligned with airlines efforts
- Reviewed documents and reports for adherence to Federal Aviation Administration policy and regulations; translated guidance for the application of rules and regulations to crewmember if applicable
- Provide and administer First Aid and CPR to respond quick to medical emergencies at any time during airport operations
- Conduct consistent inspections of all aircraft areas, before, during and after on-boarding of customers, for compliance with airport and Federal Aviation Administration safety regulation.
Inflight Crew Member (Acting Team Lead)
JetBlue Airways Airlines
Queens, NY
10.2018 - 10.2019
- Supported a large team of Inflight Crewmembers through performance feedback, recognition, and professional development
- Lead Inflight Crewmembers by providing administrative services and coaching individual performance including, but not limited to dependability, JetBlue Inflight Crewmember Uniform Appearance Standards and compliance to regulatory and non-regulatory guidelines, JetBlue policies and procedures
- Performed administrative duties and clerical procedures by maintaining Crewmember electronic files and preparing written reports as necessary
- Communicating leadership expectations, techniques and maintaining a professional environment for peers
- Coached Inflight Crewmembers on the behaviors necessary to deliver superior customer service
- Facilitate Inflight Crewmember briefings and conduct one-on-one meetings with Crewmembers bi-annually to provide performance progress evaluation
- Created positive Crewmember engagement opportunities and relationships by recognizing exemplary job performance, JetBlue anniversaries, etc
- Provide compliance assistance, guidance, and briefings to ensure Inflight Crewmembers adherence to safety and regulatory requirements
- Office automation to prepare documents, manage files, and maintain records using the following: Microsoft Office (i.e., Word, Excel, Power Point, and Outlook)
- Manage the effectiveness and efficiency of administrative daily operations for inflight crew by providing performance evaluation, operation briefing, customer service overview and flight operation reports
- Provided customer service to both internal and external customers, in a face-to-face environment including proactively resolving Customer issues regularly
- Skilled at providing leadership to my peers by responding to a variety of emergency and non-emergency situations as they arise
- Advised on matters related to crewmember support, such as planning, research, analysis, correspondence, communication and/or liaison activities.
Airport Operations Lead
JetBlue Airways Airlines
Orlando, FL
06.2011 - 06.2016
- Evaluated daily manpower, assigned teams, and ensured maximum coverage for daily operations
- Provided leadership and support to customer service agents by providing new initiatives to support and develop the strategic direction of the agent and the airline, while implementing long-term goals and objectives to achieve successful outcomes overall
- Monitor crewmember’s performance and applied corrective action as necessary
- Coordinated and validated all airline regulation requests for information/documents across JetBlue
- Provided input so senior colleagues could adjust administrative processes in response to new and changing regulation requirements and other developments
- Performed administrative duties and clerical procedures by maintaining Crewmember electronic files and preparing written reports as necessary
- Communicating leadership expectations, techniques and maintaining a professional environment for peers
- Applied JetBlue’s values in all dealings with customers and crewmember
- Lead by example and provided equal workload
- Provided and enforced open door policy
- Assured that a daily briefing to crewmembers was conducted and reported all essential information to crew leaders on duty
- Conducted inspections of all airport areas, including hangers, runways, and fuel storage areas for compliance with airport and Federal Aviation Administration safety regulations
- Analyzed and evaluated policies and procedures pertaining to unaccompanied minors, law enforcement officers, hazardous materials, and airfreight acceptance to better service customers
- Maintained flight and event logs, aircrew flying records and flight operations records of incoming and outgoing flights for accountability and increased safety effectiveness
- Office automation to prepare documents, manage files, and maintain records using the following: Microsoft Office (i.e., Word, Excel, Power Point, and Outlook)
Airport Operations Agent
JetBlue Airways Airlines
Queens, NY
11.2008 - 06.2011
- Conducted inspections of all airport areas, including hangers, runways, and fuel storage areas for compliance with airport and Federal Aviation Administration safety regulations
- Analyzed and evaluated policies and procedures pertaining to unaccompanied minors, law enforcement officers, hazardous materials, and airfreight acceptance to better service customers
- Developed specific solutions that reduced systemic issues within JetBlue Airlines by 25 percent
- Maintained flight and event logs, aircrew flying records and flight operations records of incoming and outgoing flights for accountability and increased safety effectiveness
- Procured, produced, and provided information on the safe operation of aircrafts, such as flight planning publications, operations publications, charts and maps, and weather information.
Education
Diploma -
E.B.C. High School For Public Service
Brooklyn, NY06.2001
Skills
- Microsoft Office Suite Applications (Access, Word, Excel, PowerPoint Project, SharePoint, Publisher, Visio, Visual Studio and Outlook)
- Text Pad
- Microsoft Teams
- Type 80 wpm
- Adobe Pro
- Project management
- Speak, Read, and Write Spanish
- US Army Military spouse with 12 years' experience delivering passion and excellence as a team player Specialize in coordinating with staff to implement effective program guidelines Proven analytical quantitative and critical thinking abilities
- Native in the Spanish language
Militaryspousepreference
Spouse of Active-Duty U.S. Army soldier. Eligible for consideration under Executive Order 13473, September 11, 2009, Noncompetitive Appointment for Certain Military Spouses.
Similar Profiles
Daniel AkrongDaniel Akrong
Social Worker at Immanuel Methodist Child and Youth Development CenterSocial Worker at Immanuel Methodist Child and Youth Development Center
MICHELE YUSUFOVMICHELE YUSUFOV
Counselor at My Way Child and Youth Development CenterCounselor at My Way Child and Youth Development Center
Maria ZamoraMaria Zamora
Child and Youth Program Lead at NBSD Child Development Center/Murphy Canyon YouthChild and Youth Program Lead at NBSD Child Development Center/Murphy Canyon Youth