Tadys Pimentel
Ludowici,GA
Summary
13 + customer service
Administrative Assistant
Flight attendant
Overview
15
15
years of professional experience
Work History
Lead Administrative Assistant
Child and Youth Service/ Child Development Center: NAF03
Fort Johnson , LA
2021.08 - 2023.05
- Receives children, youth, parents, and other visitors in a courteous and professional manner
- Answers telephones, ascertains nature of call, and directs caller to appropriate staff
- Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility
- Monitors children’s departure to ensure only authorized individuals remove them from the building
- Registers/terminates children/youth within the CYS program and/or waiting list database
- Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
- Worked well in a team setting, providing support and guidance.
Inflight Crew Member (Acting Team Lead)
JetBlue Airways Airlines
Queens , NY
2016.06 - 2021.06
- Conduct consistent inspections of all aircraft areas, before, during and after on-boarding of customers, for compliance with airport and Federal Aviation Administration safety regulations
- Handled highly sensitive and confidential reports and information with discretion
- Provide customer service by greeting customers during the boarding process, provide special needs requests for customers; including but not limited to assisting customers with disabilities, elders, and children
- Analyzed and resolved staffing problems and provided administrative support
- Conduct consistent inspections of all aircraft areas, before, during and after on-boarding of customers, for compliance with airport and Federal Aviation Administration safety regulations
- Maintained and monitored operation by tracking and reporting systems performance to develop status reports to provide materials for senior management’s review and improvement
- Determined what data was needed to collect from crewmembers to make informed recommendations
- Identified products or services to meet customer needs based on feedback and other input; ensured they were aligned with airlines efforts
- Reviewed documents and reports for adherence to Federal Aviation Administration policy and regulations; translated guidance for the application of rules and regulations to crewmember if applicable
- Provide and administer First Aid and CPR to respond quick to medical emergencies at any time during airport operations
- Conduct consistent inspections of all aircraft areas, before, during and after on-boarding of customers, for compliance with airport and Federal Aviation Administration safety regulation.
Inflight Crew Member (Acting Team Lead)
JetBlue Airways Airlines
Queens , NY
2018.10 - 2019.10
- Supported a large team of Inflight Crewmembers through performance feedback, recognition, and professional development
- Lead Inflight Crewmembers by providing administrative services and coaching individual performance including, but not limited to dependability, JetBlue Inflight Crewmember Uniform Appearance Standards and compliance to regulatory and non-regulatory guidelines, JetBlue policies and procedures
- Performed administrative duties and clerical procedures by maintaining Crewmember electronic files and preparing written reports as necessary
- Communicating leadership expectations, techniques and maintaining a professional environment for peers
- Coached Inflight Crewmembers on the behaviors necessary to deliver superior customer service
- Facilitate Inflight Crewmember briefings and conduct one-on-one meetings with Crewmembers bi-annually to provide performance progress evaluation
- Created positive Crewmember engagement opportunities and relationships by recognizing exemplary job performance, JetBlue anniversaries, etc
- Provide compliance assistance, guidance, and briefings to ensure Inflight Crewmembers adherence to safety and regulatory requirements
- Office automation to prepare documents, manage files, and maintain records using the following: Microsoft Office (i.e., Word, Excel, Power Point, and Outlook)
- Manage the effectiveness and efficiency of administrative daily operations for inflight crew by providing performance evaluation, operation briefing, customer service overview and flight operation reports
- Provided customer service to both internal and external customers, in a face-to-face environment including proactively resolving Customer issues regularly
- Skilled at providing leadership to my peers by responding to a variety of emergency and non-emergency situations as they arise
- Advised on matters related to crewmember support, such as planning, research, analysis, correspondence, communication and/or liaison activities.
Airport Operations Lead
JetBlue Airways Airlines
Orlando , FL
2011.06 - 2016.06
- Evaluated daily manpower, assigned teams, and ensured maximum coverage for daily operations
- Provided leadership and support to customer service agents by providing new initiatives to support and develop the strategic direction of the agent and the airline, while implementing long-term goals and objectives to achieve successful outcomes overall
- Monitor crewmember’s performance and applied corrective action as necessary
- Coordinated and validated all airline regulation requests for information/documents across JetBlue
- Provided input so senior colleagues could adjust administrative processes in response to new and changing regulation requirements and other developments
- Performed administrative duties and clerical procedures by maintaining Crewmember electronic files and preparing written reports as necessary
- Communicating leadership expectations, techniques and maintaining a professional environment for peers
- Applied JetBlue’s values in all dealings with customers and crewmember
- Lead by example and provided equal workload
- Provided and enforced open door policy
- Assured that a daily briefing to crewmembers was conducted and reported all essential information to crew leaders on duty
- Conducted inspections of all airport areas, including hangers, runways, and fuel storage areas for compliance with airport and Federal Aviation Administration safety regulations
- Analyzed and evaluated policies and procedures pertaining to unaccompanied minors, law enforcement officers, hazardous materials, and airfreight acceptance to better service customers
- Maintained flight and event logs, aircrew flying records and flight operations records of incoming and outgoing flights for accountability and increased safety effectiveness
- Office automation to prepare documents, manage files, and maintain records using the following: Microsoft Office (i.e., Word, Excel, Power Point, and Outlook)
Airport Operations Agent
JetBlue Airways Airlines
Queens , NY
2008.11 - 2011.06
- Conducted inspections of all airport areas, including hangers, runways, and fuel storage areas for compliance with airport and Federal Aviation Administration safety regulations
- Analyzed and evaluated policies and procedures pertaining to unaccompanied minors, law enforcement officers, hazardous materials, and airfreight acceptance to better service customers
- Developed specific solutions that reduced systemic issues within JetBlue Airlines by 25 percent
- Maintained flight and event logs, aircrew flying records and flight operations records of incoming and outgoing flights for accountability and increased safety effectiveness
- Procured, produced, and provided information on the safe operation of aircrafts, such as flight planning publications, operations publications, charts and maps, and weather information.
Education
Diploma -
E.B.C. High School For Public Service
Brooklyn, NY06.2001
Skills
- Microsoft Office Suite Applications (Access, Word, Excel, PowerPoint Project, SharePoint, Publisher, Visio, Visual Studio and Outlook)
- Text Pad
- Microsoft Teams
- Type 80 wpm
- Adobe Pro
- Project management
- Speak, Read, and Write Spanish
- U.S. Army Military spouse with 12+ years' experience delivering passion and excellence as a team player. Specialize in coordinating with staff to implement effective program guidelines. Proven analytical quantitative and critical thinking abilities.
- Native in the Spanish language
Militaryspousepreference
Spouse of Active-Duty U.S. Army soldier. Eligible for consideration under Executive Order 13473, September 11, 2009, Noncompetitive Appointment for Certain Military Spouses.
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