Taegann Christensen
Portland,OR
Summary
Customer service professional with 10+ years of experience across hospitality, retail, security services, and furniture industries. Skilled in high-volume communication, problem resolution, remote work, administrative support, and maintaining exceptional customer experiences. Recognized for strong leadership, organization, and consistent performance in both independent and team-based environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative II
La-Z-Boy
06.2024 - Current
- Manage heavy inbound call volume supporting service orders, deliveries, and customer inquiries.
- Coordinate with technicians and third-party service providers for timely service completion.
- Order parts, process claims, and maintain accurate customer accounts.
- Provide remote-friendly administrative support with consistent customer satisfaction.
Design Consultant
La-Z-Boy
11.2024 - 06.2025
- Met and exceeded a monthly minimum of $45,000 in sales.
- Completed 6+ in-home consultations per quarter, providing personalized design guidance.
- Utilized TWI systems to ensure accuracy in order entry and sales operations.
- Built and maintained long-term customer relationships.
Customer Service Specialist
Sonitrol Pacific
04.2022 - 04.2024
- Managed a dedicated customer territory and conducted on-site retention and training visits.
- Consistently earned top monthly commission for highest number of completed retention visits.
- Trained clients on security systems and updated customer account information.
- Followed up on incident reports, communicating with police departments as needed.
Customer Service Representative II
La-Z-Boy
12.2020 - 03.2022
- Supported technician routes through daily customer follow-ups and service scheduling.
- Processed claims, ordered parts, and coordinated third-party service requests.
- Handled high call volume with strong accuracy and professionalism.
- Promoted to CSR II within 6 months based on performance.
Hostess & Lead Trainer
The Cheesecake Factory
08.2019 - 02.2021
- Became host stand lead after 4 months; delegated tasks to hosting team.
- Ensured accurate wait times and fair seating distribution.
- Communicated across departments during high-volume periods.
- Trained new hosts in service standards and procedures.
Store Lead
Portland Children's Museum
02.2019 - 04.2019
- Managed inventory and merchandising strategies to increase sales.
- Assisted admissions staff during peak hours.
- Ensured positive visitor experiences and efficient operations.
Admissions Specialist
Discovery Gateway Children's Museum
05.2018 - 01.2019
- Supervised admissions attendants and supported the department manager.
- Balanced cash tills and prepared daily bank deposits.
- Provided operational and customer service support during high-traffic days.
Restaurant Hostess & In-Room Dining Server
The Grand America Hotel
02.2018 - 05.2018
- Trained to Forbes Standard luxury customer service expectations.
- Managed guest seating, handled in-room dining, and maintained service quality.
Education
High School Diploma -
Ben Lomond High School
Ogden01-2017
General Studies -
Weber State University
Ogden, UT01-2017
Skills
- Customer Service (Phone, Email, In-Person)
- Remote Work & Self-Management
- Microsoft Office & Google Workspace
- Leadership & Team Coordination
- Customer Retention & Relationship Management
- High-Volume Call Handling
- Problem Solving & Decision Making
- Process Improvement & Organization
- Inventory & Order Management
- Sales Support & Upselling
Timeline
Design Consultant
La-Z-Boy
11.2024 - 06.2025
Customer Service Representative II
La-Z-Boy
06.2024 - Current
Customer Service Specialist
Sonitrol Pacific
04.2022 - 04.2024
Customer Service Representative II
La-Z-Boy
12.2020 - 03.2022
Hostess & Lead Trainer
The Cheesecake Factory
08.2019 - 02.2021
Store Lead
Portland Children's Museum
02.2019 - 04.2019
Admissions Specialist
Discovery Gateway Children's Museum
05.2018 - 01.2019
Restaurant Hostess & In-Room Dining Server
The Grand America Hotel
02.2018 - 05.2018
High School Diploma -
Ben Lomond High School
General Studies -
Weber State University