Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

TaeKeira Jackson

Shelton

Summary

Dynamic professional with extensive experience at FedEx Express, excelling in customer service and team communication. Proven track record in enhancing operational efficiency and safety compliance. Skilled in training junior team members and coordinating audits, ensuring optimal service delivery while fostering strong professional relationships. Committed to achieving excellence in all aspects of hub operations.

Overview

8
8
years of professional experience

Work History

PM Lead

Fed Ex Express
03.2019 - Current
  • Currently assisting PM manager in overseeing group of about 30+ employees to run PM operation.
  • Plan, organize, and control operation/process/sort and output of various functions of hub operations.
  • Assist PM manager to increase level of service and on-time truck launch at minimal cost.
  • Direct all other necessary activities which provide optimum service to FedEx customers.
  • Complete and file reports for PM manager.
  • Help new employees get accustomed to equipment and job positions.
  • Assume PM sort duties when manager is away or on vacation.

Safety Team Leader

Fed Ex Express
08.2020 - Current
  • Inspect worksites, practices and gear for compliance with established safety standards.
  • Brainstorm new and improved ways to guarantee safety for all workers at all times.
  • Recognize, document and advise on removal of hazards such as slippery loading docks, empty or low eye wash stations, etc.

Dangerous Goods Agent

Fed Ex Express
06.2017 - Current
  • Ensure safe and legal handling of dangerous goods including: proper separation, palletizing and aircraft/truck loading.
  • Ensure related dangerous goods paperwork is accurate, complete, and timely, including proper distribution to all necessary parties.
  • Collect and file proper paperwork according to monthly or yearly requirements.
  • Train drivers on proper handling and delivery of DG shipments and paperwork.
  • Complete all basic and re-currency training for Dangerous Goods.

Courier

Fed Ex Express
01.2018 - Current
  • Develop strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, peers, and customers.
  • Greet recipients, delivered packages and parcels, and acquired proper signatures for all deliveries.
  • Make reasonable adjustments to delivery schedule based on customer availability.
  • Operate vehicle safely in highly congested areas with no traffic violations.
  • Answer customer inquiries regarding shipments and provided updates on package arrival.
  • Aid peers in whatever way possible to ensure perfect service for customer.

Education

Master of Science - Human Nutrition

University of Bridgeport
Bridgeport, CT
05-2027

Bachelor of Arts - Music Performance

University of Bridgeport
Bridgeport, CT
05.2016

Skills

  • Customer Service
  • Team Communication
  • Training Junior Team Members
  • Team Meetings
  • Professional Relationships
  • Audit Coordination
  • Daily Logs

References

Nicky Hunter: 203-258-8967

Jordan Dennis: 203-331-5157

Peter Middleton: 203-997-4205

Timeline

Safety Team Leader

Fed Ex Express
08.2020 - Current

PM Lead

Fed Ex Express
03.2019 - Current

Courier

Fed Ex Express
01.2018 - Current

Dangerous Goods Agent

Fed Ex Express
06.2017 - Current

Master of Science - Human Nutrition

University of Bridgeport

Bachelor of Arts - Music Performance

University of Bridgeport

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