TAELOR BREWER
Bonney Lake,WA
Summary
Diligent administrative medical professional with background in managing front office operations and optimizing patient scheduling systems. Proven track record of enhancing patient satisfaction through effective communication and organizational skills. Demonstrated proficiency in using electronic health records and coordinating with medical staff to streamline processes. Returning to the workforce with sharpened conflict resolution and problem solving experience gained during career pause.
Overview
7
7
years of professional experience
Work History
Lead Medical Receptionist
Confluence Health
Moses Lake, WA
07.2021 - 04.2023
- Achieved a positive customer experience by managing high-volume interactions with professionalism.
- Delivered accurate payment processing and account transactions through diligent attention to detail.
- Enhanced team performance by training new members on procedures and customer service best practices.
- Resolved customer concerns promptly, resulting in increased satisfaction through effective problem-solving and de-escalation skills.
- Oversaw daily operations of front desk, ensuring seamless patient check-in and appointment scheduling.
- Trained and mentored new reception staff on protocols and software usage for improved service delivery.
- Implemented streamlined processes for managing patient records, enhancing accuracy and efficiency in data entry.
- Coordinated communication between medical staff and patients to facilitate optimal care experiences.
- Managed complex patient inquiries and resolved issues, improving overall patient satisfaction scores.
- Monitored office supply inventory, reducing costs by optimizing purchasing processes and vendor relations.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Medical Scribe
Scribe-X
Portland, OR
04.2019 - 08.2021
- Supported peers in maintaining accuracy and professionalism in fast-paced environments.
- Assisted in managing multiple tasks while facilitating physician workflows.
- Worked collaboratively with teams to enhance organization and efficiency.
- Collaborated with healthcare providers to streamline documentation processes and enhance workflow efficiency.
- Documented patient encounters with precision, ensuring comprehensive and accurate medical records.
- Managed electronic health record (EHR) systems, optimizing data entry and retrieval for patient information.
- Trained new hires on scribing protocols, improving team competency and documentation quality.
- Led initiatives to implement best practices in scribing, resulting in improved turnaround times for medical reports.
Cardiac Rehabilitation Intern
Providence Health & Services
Olympia, WA
08.2019 - 01.2020
- Enhanced clinical team efficiency through effective documentation of patient interactions and management of equipment.
- Cultivated a professional environment by consistently demonstrating punctuality and a keen eye for detail.
Barista
Starbucks
Bonney Lake, WA
01.2017 - 04.2019
- Prepared espresso beverages and tailored drinks in fast-paced café setting.
- Assisted in training new baristas on beverage preparation, point of sale systems, and customer service protocols.
- Recognized as barista of the quarter for exemplary customer service standards.
- Maintained cleanliness, handled cash transactions accurately, and addressed customer issues with professionalism.
Area Manager
McDonald's Corporation
Bonney Lake, WA
11.2015 - 12.2016
- Led teams in a fast-paced food service environment focused on quality and speed.
- Managed POS transactions, cash handling, and daily operations.
- Trained and mentored staff while ensuring food safety compliance.
Education
Bachelor of Science - Kinesiology (Exercise Science)
Pacific Lutheran University
Parkland, WA06.2020
Associate Degree - Pre-Nursing
Pierce Community College
Puyallup, WA06.2018
Associate Degree - General Studies
Pierce Community College
Puyallup, WA06.2018
High School Diploma -
Bonney Lake High School
Bonney Lake, WA06.2018
Skills
Customer Service & Client Support
Call Handling & Phone Etiquette
High-Volume Call Management
Data Entry & System Navigation
Problem Solving & Conflict Resolution
Clear & Professional Communication
Multitasking & Time Management
Team Collaboration
Attention to Detail
HIPAA compliance
Office administration
Patient scheduling
Insurance verification
Appointment management
Medical billing
Timeline
Lead Medical Receptionist
Confluence Health
07.2021 - 04.2023
Cardiac Rehabilitation Intern
Providence Health & Services
08.2019 - 01.2020
Medical Scribe
Scribe-X
04.2019 - 08.2021
Barista
Starbucks
01.2017 - 04.2019
Area Manager
McDonald's Corporation
11.2015 - 12.2016
Bachelor of Science - Kinesiology (Exercise Science)
Pacific Lutheran University
Associate Degree - Pre-Nursing
Pierce Community College
Associate Degree - General Studies
Pierce Community College
High School Diploma -
Bonney Lake High School