Summary

Overview

Work History

Education

Skills

Timeline

Taelor McInelly

Pocatello

Summary

Detail oriented and highly organized with experience in accounts payable, customer service, and front office operations. Proven ability to manage invoice processing, vendor communications, and client coordination in fast paced environments while maintaining accuracy and efficiency. Knowledgeable in restoration industry workflows, including water, fire, and mold mitigation projects, with a strong understanding of job documentation and insurance processes. Elevating client satisfaction and retention through tailored service, clear communication, and proactive problem solving. Background in customer service, sales, cash handling, and ability to deliver compassionate, professional support to clients during high stress situations. Dedicated to team collaboration, operational efficiency, and continuous improvement in dynamic work settings.

Overview

years of professional experience

Work History

AR/Receptionist Administrator

Servpro Restoration

Pocatello, ID

11.2025 - Current

Process vendor invoices, verify accuracy, and enter into accounting system for timely payment.
Reconcile statements and resolve billing discrepancies with vendors and subcontractors.
Manage front desk operations including answering multi-line phones and directing calls to project managers and technicians.
Greet clients and vendors in a professional manner and provide assistance as needed.
Assist with insurance documentation and job file organization for water, mold, and fire restoration projects.
Maintain organized digital and physical filing systems for compliance and auditing purposes.
Support scheduling and dispatch coordination for field technicians.
Prepare checks, ACH payments, and maintain accurate payment logs.

Agent Assistant/ Receptionist

Farm Bureau

04.2025 - Current

Assist agents with client accounts, boosting retention and satisfaction through personalized service.
Address inquiries promptly, fostering trust and loyalty among clients.
Build strong client relationships with tailored support, enhancing satisfaction and loyalty.

BARISTA/CREW

5th Street Bagelry

02.2024 - 03.2025

Created welcoming environment, boosting customer satisfaction and community ties.
Trained new staff in service excellence, enhancing team collaboration.
Improved service quality, leading to noticeable customer satisfaction growth.

HOSTESS

Sizzler

08.2023 - 01.2024

Optimized seating to enhance flow, reducing wait times during peak hours.
Fostered a welcoming atmosphere, ensuring guests felt valued throughout their dining experience.
Implemented seating strategies that improved customer satisfaction and operational efficiency.

CREW MEMBER

The Works

07.2022 - 09.2022

Ensured workstation cleanliness, enhancing safety and health compliance.
Prepared sandwiches, contributing to efficient service.
Promoted a safe dining environment through organized work practices.