Tae'Lor Thompson
Columbus,OH
Summary
Efficient Patient Service Representative with almost 2 years of experience working in Aspen Dental. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through every step of the healthcare process. Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Technologically-savvy Customer service agent with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions. Personable, friendly and solution-oriented customer care agent with over 5 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, tailoring the client, time management and sales. Dedicated to customer satisfaction.
Overview
10
10
years of professional experience
Work History
Transport Specialist
Amazon
Tempe, AZ
09.2023 - Current
- Enhanced transportation efficiency by streamlining routing processes and implementing GPS tracking systems.
- Facilitated regular team meetings to discuss performance metrics, safety updates, and other relevant information, keeping all staff members well-informed and engaged in their roles.
- Improved on-time delivery rates by closely monitoring performance metrics and addressing potential issues proactively.
- Established strong relationships with key clients through regular communication and excellent customer service practices, retaining valuable business partnerships.
- Coordinated cross-functional teams during major transportation projects, ensuring seamless communication between departments for successful completion.
- Conducted periodic risk assessments to evaluate potential vulnerabilities within the transport system, implementing corrective measures as needed to mitigate risks effectively.
- Optimized vehicle utilization by carefully evaluating capacity needs and adjusting routes accordingly, maximizing revenue generation opportunities.
Manager
CubeSmart Self Storage
Gilbert, AZ
02.2023 - Current
- Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relations
- Working hand in hand with our call center team to ensure our customers get quality care
- Taking payments via phone, in person, and check services
- Ensuring our facilities are prepped, well maintained, and updated
- Performing bank deposits, postal runs, and assisting neighboring stores.
Home Mortgage Consult
Wells Fargo
Tempe, AZ
10.2021 - 11.2022
- Asset customer financial data to determine loan suitability
- Explaining different types of loans pertaining to clients' situations
- Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relations.
Scheduling Coordinator
Aspen Dental
Chandler, AZ
02.2019 - 10.2020
- Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals, and insurance carriers to promote swift payment and issue resolution
- Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with the company's management team
- Set and confirmed Dental appointments for customers.
Customer Care Agent
Alorica
Tucson, AZ
01.2018 - 12.2018
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies
- Entered patient and medication information into the system to generate prescription labels
- Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
Customer Service Representative
Cox Communications
Tucson, AZ
11.2015 - 12.2017
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance
- Delivered service and support to each customer, paving the way for future business opportunities
- Set up and activated customer accounts to maintain QA satisfaction levels
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
Cashier/Food Handler
Popeyes
Gilbert, AZ
10.2014 - 05.2016
- Operated cash register, collected payments, and provided accurate change
- Helped customers find specific products, answered questions, and offered product advice
- Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education
High School Diploma -
Higley High School
Chandler, AZ01.2016
Skills
- MS Office
- Computer skills
- Critical thinking
- Troubleshooting malfunctioning equipment
- Pharmacy operations
- Drug inventory control
- Insurance Verification
- Verifying orders
- Document skills
- Supply chain coordination
Timeline
Transport Specialist
Amazon
09.2023 - Current
Manager
CubeSmart Self Storage
02.2023 - Current
Home Mortgage Consult
Wells Fargo
10.2021 - 11.2022
Scheduling Coordinator
Aspen Dental
02.2019 - 10.2020
Customer Care Agent
Alorica
01.2018 - 12.2018
Customer Service Representative
Cox Communications
11.2015 - 12.2017
Cashier/Food Handler
Popeyes
10.2014 - 05.2016
High School Diploma -
Higley High School