Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Taeo Hong

Murray,Utah

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Overview

12
12
years of professional experience

Work History

Advanced Services Technician 4

Comcast
, Utah
11.2014 - Current
  • Installation and troubleshooting of cable boxes, coaxial and Cat5 cable, modem, router, home security cameras and sensors
  • Applies theory and experience to decision-making; able to recognize similarities between past and present situation; able to identify key issues in complex situations and to communicate courteously and pro-actively; able to learn customers' short term and long term needs; see issues from customers' position and recommend products or service; able to promote customer focus in employees and develop partnerships with customers
  • Follows standards and procedures to maintain safe work environment
  • Operates and maintains installation tools and equipment
  • Completes associated paperwork with each work order in a timely manner in order to ensure all details of the work are recorded for entry in the customer's account once the work is checked in
  • Proven ability to work independently and to prioritize and organize effectively
  • Provides the customer with materials regarding channel line up, use of converter and company policies as they relate to the customer as well as demonstrates these skills in order to educate the customer on the use of the equipment and company guidelines
  • Able to persist and finish projects despite obstacles, or redirect when necessary; able to follow instructions or take action and address opportunities with little supervision; able to take extra steps to prevent mistakes or create opportunities

Carpenter

Howard Wadkins Construction
01.2010 - 01.2014
  • Completed installations of building structures, trim, flooring and cabinetry
  • Followed established job site safety regulations and maintained safe and clean work area
  • Organized project work by reading blueprints and assessing job specifications to determine optimal plans
  • Planned projects by identifying necessary equipment, tools, and required assistance
  • Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls

Education

Associate of Science - Computer Network Engineering

Delaware Technical And Community College
Newark, DE
2013

Skills

  • Microsoft Office Suite
  • Troubleshooting expert
  • Clear communication
  • Excellent customer service
  • Technical Support
  • Analytical Thinking

Accomplishments

    Consistently Top Performing Tech

    Outstanding Metrics

Timeline

Advanced Services Technician 4

Comcast
11.2014 - Current

Carpenter

Howard Wadkins Construction
01.2010 - 01.2014

Associate of Science - Computer Network Engineering

Delaware Technical And Community College

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Taeo Hong