SETH ROACH
Vacaville,California
Summary
A dedicated and highly motivated logistics professional with extensive experience in air transportation and logistical operations. Proven expertise in optimizing efficiencies, maintaining strict compliance with security protocols, and leading teams in coordinated large-scale operations. Holding a Secret security clearance, I am eager to apply my skills for continued success in the logistics and transportation sectors.
Results-driven professional prepared for role in service management. Extensive experience in optimizing customer service operations and improving client relations. Known for strong team collaboration and adaptability to changing needs. Proficient in service improvement strategies and conflict resolution.
Experienced with managing service operations efficiently. Utilizes communication skills to resolve customer issues and enhance satisfaction. Strong understanding of process optimization and team coordination.
Overview
12
12
years of professional experience
1
1
Certification
Work History
E-4 - AIR TRANSPORTATION (2T2X1) - AF - Passenger and Fleet Services Specialist
Air Force
05.2024 - Current
- Coordinated passenger and fleet services operations, leading a team to ensure on-time departures and arrivals.
- Implemented and maintained advanced safety and security protocols for all transportation operations.
- Managed complex logistics and transportation of personnel and equipment, optimizing fleet utilization through strategic planning.
- Liaised effectively with cross-functional teams to facilitate seamless transportation procedures.
- Consistently achieved high performance ratings and customer satisfaction scores, reflecting quality service management.
E-4 - AIR TRANSPORTATION (2T2X1) - AF - Special Handling Technician
Air Force
02.2022 - 05.2024
- Handled and processed sensitive cargo, ensuring strict compliance with federal and international regulations.
- Trained team members in handling techniques for hazardous materials, emphasizing safety protocols.
- Conducted thorough risk assessments, developing proactive mitigation strategies to enhance operational safety.
- Managed daily inventory and documentation for high-value Department of Defense shipments, ensuring accuracy and security.
- Inspected hazardous materials shipments daily to ensure adherence to Federal air transport regulations, enhancing compliance and safety.
- Played a pivotal role in transporting military vehicles, significantly supporting strategic operations and logistic transitions.
- Oversaw the safeguarding and transfer of high-value assets, reinforcing security measures across multiple facilities.
E-4 - AIR TRANSPORTATION (2T2X1) - AF - Cargo Processing Specialist
Air Force
02.2018 - 02.2022
- Supervised daily cargo processing operations, improving operational efficiency by 20% through strategic oversight.
- Developed and implemented inventory control systems, significantly enhancing tracking accuracy for cargo movements.
- Ensured strict compliance with military and civilian transportation regulations, promoting safety and efficiency.
- Coordinated effectively with international logistic partners to optimize import/export operations.
- Trained junior personnel on comprehensive cargo handling and documentation procedures, bolstering team competence and readiness.
- Mentored and supervised a team of 14 associates, providing comprehensive training that resulted in the successful completion of core tasks.
- Recognized as an Outstanding Performer, reflecting leadership excellence and the ability to drive team success in dynamic settings.
- Spearheaded critical mission objectives with a reduced workforce, demonstrating strong leadership and adaptability.
E-3 - AIR TRANSPORTATION (2T2X1) - AF - Passenger Services Agent
Air Force
02.2016 - 01.2018
- Facilitated passenger processing and boarding with a focus on security compliance and punctual departures.
- Delivered outstanding customer service, significantly enhancing the passenger experience and satisfaction levels.
- Coordinated logistical support for special accommodation requests, ensuring tailored passenger service.
- Maintained detailed records of passenger data and logistical metrics, supporting strategic decision-making.
- Optimized communication between ground and air personnel to enhance coordination and operational efficiency.
- Managed logistics for major delays, coordinating with aircraft representatives to effectively minimize disruptions.
- Executed critical Material Handling Equipment support for high-profile missions, ensuring punctual and secure operations.
Skilled Construction Laborer
Family owned business
01.2013 - 09.2015
- Assisted in the construction and renovation of residential properties, ensuring compliance with safety regulations.
- Operated hand and power tools to complete various construction tasks.
- Coordinated material deliveries, optimizing scheduling for timely project progress.
- Maintained a consistently clean and safe work environment, adhering to all safety guidelines.
- Collaborated with team members to enhance work efficiency and regularly met or exceeded project deadlines.
Education
High School Diploma -
Philipsburg-Osceola Mills Senior High School
Philipsburg, PA06-2015
Skills
- Cargo trailers
- SAP ERP
- Cargo Tracking Systems
- Oracle Transportation Management
- Effective Communication
- Team Leadership
- Problem Solving
- Time Management
- Microsoft Office Suite
- Logistics Software Expertise
- Vehicle Maintenance
- Comprehensive Logistics Knowledge
- Customer Service Excellence
- Advanced Computer Literacy
- Team Leadership Experience
- Customer support
- Workflow management
- Sales support
- Service delivery optimization
- Strong work ethic
- Attention to detail
- Multitasking and organization
- Excellent communication
- Handling customer complaints
- Team collaboration
- Quality inspection
- Data entry
- Customer relationship management
- Conflict resolution
- Process improvements
- Heavy lifting
- Hand and power tool operation
- Effective communication
- Active listening
- Facility upkeep
- Critical thinking
Accomplishments
Humanitarian Service Medal: Honored for playing a critical role in the largest Noncombatant Evacuation Operation (NEO) in history, demonstrating expertise in crisis management, logistics, and humanitarian assistance, and prioritizing the safety and well-being of 124,000 civilians during the Afghanistan withdrawal.
Meritorious Unit Awards (2): Recognized for outstanding performance and contributions to the unit, demonstrating exceptional teamwork, leadership, and dedication to mission accomplishment.
Air and Space Outstanding Unit Awards (4): Recognized for exceptional performance and outstanding achievements by the unit, demonstrating commitment to excellence and dedication to mission objectives.
Certification
- Forklift Inspector & Operator
- Train-The-Trainer Forklift Operator
Timeline
E-4 - AIR TRANSPORTATION (2T2X1) - AF - Passenger and Fleet Services Specialist
Air Force
05.2024 - Current
E-4 - AIR TRANSPORTATION (2T2X1) - AF - Special Handling Technician
Air Force
02.2022 - 05.2024
E-4 - AIR TRANSPORTATION (2T2X1) - AF - Cargo Processing Specialist
Air Force
02.2018 - 02.2022
E-3 - AIR TRANSPORTATION (2T2X1) - AF - Passenger Services Agent
Air Force
02.2016 - 01.2018
Skilled Construction Laborer
Family owned business
01.2013 - 09.2015
High School Diploma -
Philipsburg-Osceola Mills Senior High School
Similar Profiles
Ryan T. JamesRyan T. James
Dedicated Crew Chief at Moody Air Force Base, United States Air ForceDedicated Crew Chief at Moody Air Force Base, United States Air Force
Carter PalsCarter Pals
F-16 Crew Chief at U.S. Air Force, United States Air Force BaseF-16 Crew Chief at U.S. Air Force, United States Air Force Base
Kyle StaplesKyle Staples
Manager, Legal Office at Air Force Special Operations Command, US Air ForceManager, Legal Office at Air Force Special Operations Command, US Air Force
Michael GraceMichael Grace
301MXS Accessories Flight Chief at US Air Force/Air Force Reserve301MXS Accessories Flight Chief at US Air Force/Air Force Reserve
George ContrerasGeorge Contreras
Senior Technical Support / Lead Systems Test Engineer at HPE/Aruba/Silver Peak INCSenior Technical Support / Lead Systems Test Engineer at HPE/Aruba/Silver Peak INC