Michael Hampton
Oklahoma City,OK
Summary
Highly motivated and detail-oriented IT and Logistics Professional with 8+ years of experience spanning technical support, complex logistics operations, and rigorous compliance environments. Active Air Force Reserve Air Transportation Specialist (2T2X1) with an Active Secret Security Clearance, recognized for operating in high-accountability settings, managing mission-critical systems, and executing precise cargo/passenger movement. Proven aptitude in IT fundamentals (Windows,Linux, Active Directory), data analysis (Excel, Power BI), and cybersecurity concepts. Seeking opportunities in IT, Cybersecurity, Logistics, or Operations where technical skills and organizational strengths drive operational excellence.
Overview
13
13
years of professional experience
Work History
Air Transportation Specialist (2T2X1)
United States Air Force Reserve
Oklahoma City, OK
- Current
- Executes air transportation operations, providing critical logistics support for cargo and passenger movement during domestic and global missions.
- Inspects, documents, and processes hazardous and non-hazardous cargo in strict compliance with Air Force safety, security, and transportation regulations.
- Performs precise aircraft load planning and weight and balance calculations to guarantee safety and mission readiness of flight operations.
- Operates specialized material handling equipment to ensure efficient, safe, and damage-free loading/unloading of diverse aircraft.
- Maintains high-accountability records of cargo and passenger movement using automated military tracking systems.
- Holds an Active Secret Security Clearance.
IT Support Specialist (Contract)
Legion Technology
Oklahoma City, OK
04.2025 - 06.2025
- Provided first-level technical support for hardware, software, and network issues for internal users.
- Troubleshot and resolved operating system issues across Windows and macOS environments.
- Assisted with Active Directory user account and group management, ensuring proper access controls.
Service & Parts Associate
Elite Trailer
Oklahoma City, OK
05.2024 - 08.2024
- Coordinated inventory management and optimized service schedules for custom stainless steel trailers.
- Utilized Windows 11, Microsoft Access, and Excel for precise data tracking, documentation, and reporting of service parts.
- Delivered prompt and effective customer support to resolve complex service inquiries, contributing to improved client satisfaction.
Licensed Claims Adjuster (FNOL)
USAA
Oklahoma City, OK
09.2022 - 04.2023
- Managed the First Notice of Loss (FNOL) process, performing rapid coverage assessments and interpreting complex insurance contracts.
- Maintained high accuracy and compliance while assisting an average of 6-8 customers per hour.
- Coordinated cross-departmental communication to ensure timely and accurate resolution of claims.
Trailer Manager
Western Flyer Express
Oklahoma City, OK
08.2020 - 09.2022
- Monitored and tracked a large fleet of trailer assets using loT platforms (Orbcomm) and AS400 systems.
- Analyzed fleet utilization data using Microsoft Excel to identify inefficiencies and execute strategies that optimized usage and reduced operational downtime.
- Successfully resolved equipment issues by coordinating rapid support from drivers, vendors, and maintenance contractors.
Vendor Support Specialist
EZ Messenger
Oklahoma City, OK
01.2017 - 07.2020
- Managed the sensitive distribution and tracking of legal documents (child support, eviction) across multiple jurisdictions.
- Served as the primary liaison between courts, clients, and process servers to resolve complex service issues and delays.
Data Entry Clerk / Quality Control
Adfitech Inc.
Edmond, OK
05.2013 - 09.2016
- Processed and audited mortgage loan documentation with a focus on accuracy and regulatory compliance (city, state, federal).
- Utilized VA Portal systems to correctly order certificates of eligibility and appraisals, developing expertise in FNMA, FHA, FHLMC, and VA loan requirements.
Education
Some College Coursework - Cybersecurity/Digital Forensics
Rose State College
Skills
- Windows Support
- Linux Support
- MacOS Support
- Active Directory
- DNS
- DHCP
- Cybersecurity Fundamentals
- Network Troubleshooting
- Wireshark
- Nmap
- Air Transportation Operations
- Supply Chain Control
- Inventory Control
- Fleet Management
- Asset Management
- AS400
- Orbcomm
- Data Analysis
- Reporting
- Excel
- Power BI
- Compliance
- Quality Control
- FNMA
- FHA
- VA
- Customer Support
- Technical Support
- Documentation
- Record Keeping
- Customer support
- Inventory management
- Attention to detail
- Team collaboration
- Logistics coordination
- Critical thinking
- Customer service
- Problem-solving abilities
- Self motivation
- Problem-solving
Military Experience
United States Air Force Reserve, Oklahoma City, OK, Air Transportation Specialist (2T2X1), Current, Executes air transportation operations, providing critical logistics support for cargo and passenger movement during domestic and global missions., Inspects, documents, and processes hazardous and non-hazardous cargo in strict compliance with Air Force safety, security, and transportation regulations., Performs precise aircraft load planning and weight and balance calculations to guarantee safety and mission readiness of flight operations., Operates specialized material handling equipment to ensure efficient, safe, and damage-free loading/unloading of diverse aircraft., Maintains high-accountability records of cargo and passenger movement using automated military tracking systems., Holds an Active Secret Security Clearance.
Education Certifications
- Some College Coursework, Cybersecurity/Digital Forensics, Rose State College (Remote), 01/01/21, 05/31/21
- Google IT Support Certificate
Security Clearance
Active Secret
Affiliation
Air Force Reserve Member
Core Competencies
Windows/Linux/macOS Support, Active Directory, DNS, DHCP, Cybersecurity Fundamentals, Network Troubleshooting (Wireshark, Nmap), Air Transportation Operations, Supply Chain & Inventory Control, Fleet & Asset Management (AS400, Orbcomm), Specialized Material Handling Equipment, Data Analysis & Reporting (Excel, Power BI), Compliance & Quality Control (FNMA, FHA, VA), Customer & Technical Support, Documentation & Record Keeping
Personal Information
Willing To Relocate
Timeline
IT Support Specialist (Contract)
Legion Technology
04.2025 - 06.2025
Service & Parts Associate
Elite Trailer
05.2024 - 08.2024
Licensed Claims Adjuster (FNOL)
USAA
09.2022 - 04.2023
Trailer Manager
Western Flyer Express
08.2020 - 09.2022
Vendor Support Specialist
EZ Messenger
01.2017 - 07.2020
Data Entry Clerk / Quality Control
Adfitech Inc.
05.2013 - 09.2016
Air Transportation Specialist (2T2X1)
United States Air Force Reserve
- Current
Some College Coursework - Cybersecurity/Digital Forensics
Rose State College