Taeriah Harper
Waterloo
Summary
Dedicated professional with over five years of experience at Grainger, currently excelling in a full-time remote role. Recently graduated from Hawkeye Community College, successfully completing the Nurse Aide course and passing the state exam in August 2023. Committed to delivering exceptional service and support while maintaining a structured schedule from 6:30 AM to 3:00 PM, Monday through Friday. Authorized to work in the U.S. for any employer, demonstrating a strong work ethic and a passion for helping others.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Head Cheer Coach
Waterloo School District
Waterloo, IA
06.2024 - Current
- Earned coaching licenses in 2025, demonstrating a commitment to professional development and coaching excellence.
- Currently serving as the Head Cheer Coach at Waterloo West High School where I lead and mentor the cheerleading team, develop training programs, and ensure the safety and well-being of all athletes.
- Organize and implement practice schedules, coordinate events, and foster a positive and motivating environment to encourage teamwork and skill development among students.
- Work closely with parents, staff, and school administration to promote school spirit and encourage student involvement in extracurricular activities.
- Head Cheer Coach
- Waterloo West High School
- Dates of Employment: 06/23/24 - Present
CNA - Certified Nursing Assistant
Longterm Care Planning Services
Waterloo, IA
08.2023 - Current
- I've worked as a CNA for two years, providing compassionate and attentive care to patients during overnight shifts.
- Assisted patients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility.
- Monitored patient vital signs and reported any changes in condition to the healthcare team, ensuring timely intervention when necessary.
- Maintained a safe and clean environment for patients, ensuring adherence to infection control protocols.
- Established strong rapport with patients and families, offering emotional support and ensuring a high level of comfort during overnight hours.
- CNA - Certified Nursing Assistant
Customer Service Representative
Grainger
Waterloo, IA
11.2020 - Current
- I was recently promoted to a higher position within Grainger, where I now primarily manage order processing via email.
- In my previous role in customer service, I was responsible for managing high-volume inbound calls, utilizing SAP to process orders, and collaborating directly with the sales team.
- I also worked with Salesforce and CRM systems to ensure seamless customer interactions.
- My duties included assisting customers with invoice payments, placing orders, and ensuring positive customer experiences.
- In my current role, I focus on processing orders by receiving purchase orders and proceeding with order placement.
- Grainger, a leading global company, plays a critical role in supporting industries worldwide, and I take great pride in contributing to the organization’s success.
- I continue to value and enjoy my time at Grainger as I advance in my career with the company.
- Customer Service Representative
- Grainger-Waterloo, IA
- November 2020 to Present
Resident Advisor
YESS Shelter
Des Moines, IA
12.2019 - 01.2020
- Enforced policies and safety standards through regular building and room rounds, ensuring a secure and compliant environment.
- Provided personalized support to residents, ranging from infants to 18 years old, addressing their individual needs and promoting well-being.
- Fostered positive relationships between young residents and staff, encouraging open communication and a collaborative atmosphere.
- Assisted children and adolescents with their transition into a new living environment, maintaining strong, supportive relationships throughout the process.
- Supervised daily activities for residents of varying ages, offering assistance as needed to ensure smooth operations and resident satisfaction.
- Promoted a sense of community by implementing educational and social programs tailored to different age groups, enhancing the overall quality of life for residents.
- Resident Support Specialist
- YESS Shelter
- Dates of Employment: October 2019 – January 2020
Daycare Assistant Teacher
Little Endeavors
Ankeny, IA
05.2019 - 11.2019
- Established strong communication with parents through various channels, including enrollment processes, tours, newsletters, conferences, and direct personal interactions to foster a positive relationship and support family engagement.
- Educated children in foundational concepts such as shapes, numbers, and letters, helping to build early cognitive and academic skills.
- Monitored entrances and exits to ensure the safety and security of the children, maintaining an organized and well-structured environment.
- Documented behavior issues, meals served, and medications administered, maintaining accurate records to ensure proper care and compliance.
- Assisted in recruiting, selecting, and retaining quality administrators, teachers, and support staff, contributing to a high standard of care and education.
- Recognized for exceptional performance as an Assistant Teacher and offered the opportunity to transition into a Lead Teacher role.
- Daycare Assistant Teacher
- Little Endeavors
- Date of Employment: May 2019-November 2019
Server, Carside, Expo & Host
Applebee's
Des Moines, IA
04.2016 - 07.2019
- Successfully performed in four roles, including server, carside, expo, and host, demonstrating versatility and adaptability in a fast-paced environment.
- Provided exceptional customer service by actively listening to guests, showing empathy, resolving concerns, and maintaining strong communication to ensure a positive dining experience.
- Recognized as 'Employee of the Month' for outstanding attendance and consistently receiving excellent customer surveys for 30 consecutive days.
- Collaborated with team members to maintain smooth operations and ensure a welcoming atmosphere for all guests.
- Server, Carside, Expo & Host
- Applebee's
- Dates of Employment: April 2016 – July 2019
Education
Associate of Applied Science - Nursing
Hawkeye Community College
Waterloo, IA05.2026
High School Diploma - undefined
Lincoln High School
Des Moines, IA05.2018
Skills
- Phone etiquette
- Microsoft Excel
- Medication Administration (2 years)
- Microsoft Office
- Customer service
- Serving Experience
- Data entry
- Microsoft Word
- Host/Hostess
- English
Certification
- First Aid/CPR Certified Mandatory Reporter
- October 2022 to October 2027
- Licensed Nursing Assistant
- July 2023 to August 2026
Timeline
Head Cheer Coach
Waterloo School District
06.2024 - Current
CNA - Certified Nursing Assistant
Longterm Care Planning Services
08.2023 - Current
Customer Service Representative
Grainger
11.2020 - Current
Resident Advisor
YESS Shelter
12.2019 - 01.2020
Daycare Assistant Teacher
Little Endeavors
05.2019 - 11.2019
Server, Carside, Expo & Host
Applebee's
04.2016 - 07.2019
High School Diploma - undefined
Lincoln High School
Associate of Applied Science - Nursing
Hawkeye Community College
Awards
Coaching License, June 2024