TAE YOUNG KIM

• Designed and implemented an automated technician assignment system, optimizing regional routes for efficiency, in collaboration with the IT department. Assisted in data scrubbing tasks to ensure system accuracy.
• Reviewed all necessary contracts for supporting the opening of new branches, including planning for vehicle operations (procurement and GPS systems), and assisting in training office staff.
• Developed Independent Contractor Agreements for all direct branches, and led a comprehensive revision of technician agreements.
• Proposed and managed a technician pay raise plan while eliminating the commission-based system.
• Prepared and submitted monthly service performance metrics (e.g., product installations, maintenance, relocation, and dismantling) to the Korean headquarters.
• Managed the workforce across all branches, analyzed productivity per branch, and initiated strategies to improve operational efficiency.
• Coordinated Product Liability (PL) cases with legal counsel, ensuring effective management of claims related to product liability.

• Researched competitor services of AI English language learning platforms, market trends, and analysis of marketing strategies. This led to the definition of the 4 Ps (Product, Price, Place, and Promotion) and target customers.
• Created promotional articles and posts on various social media platforms, such as Korea mass media press, blogs, and Instagram, to drive customer interaction. Implemented digital marketing initiatives.
• Collected 450 beta users and conducted the Google survey for responses.
• Contributed input toward reports detailing project updates and performance information by actively participating in the product development.

• Organized career events with the Consulate General of the Republic of Korea, KOTRA Los Angeles.

• Organized a sponsorship event with Samyang to promote the brand to students at UC San Diego. Proposed a marketing proposal in advance to the brand manager for the sponsorship event. Acquired more than 50 hashtags, #samyangfoods_america, in the Instagram story.

• Created diverse Career-related postings on Instagram, such as an interview with UCSD Professors, marketers, and sales representatives.