Taeysha Manigo
Summary
My greatest strength is my ability to combine my strong analytical skills with expert communication and client management. I am committed to learning and growing with my team in a professional environment and striving to become one of tomorrows leaders committed to being compassionate, operating out of integrity and creating a collaborative work environment. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Infrastructure Engineer/ Analyst
Duke Energy
11.2020 - 02.2023
- Strong organizational leadership and prioritization skills and ability to multitask in a fast-paced environment
- Ability to identify key statistics, interpret the findings, and share the data in an understandable manner
- Ability to work independently and meet critical milestones with minimal supervision
- Capable of building, developing and maintaining positive working relationships with key clients and subject matter experts
- Advanced knowledge in Windows Server and Linux environments
- Experience developing, optimizing, and/or maintaining data visualizations (e.g., Power BI)
- Strong exploratory analysis skills
- Exemplary problem solving, decision making and attention to detail
- Responsibilities: Creating business intelligence dashboards, visualizations, and/or other advanced analytics reports
- Implements ongoing enhancements to knowledge base to ensure data integrity
- Extract key observations and insights from internal and external data sources to drive decision-making
- Supports the development and maintenance of automated applications, tools and processes.
- Organized data and modeled information for use in key decision-making.
- Deployed new services on existing networks ensuring a smooth transition without disruption of service.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems.
- Maintained data backups, disaster recovery plans and security policies according to best practices.
- Communicated with clients to understand system requirements.
- Developed procedures for implementing changes on production systems following change management processes.
- Provided exemplary helpdesk service and support to assist customers.
- Provided status updates to keep upper management informed and to reach goals.
- Provided technical guidance for system development and troubleshooting.
Associate Infrastructure Engineer
Brooksource
Charlotte, NC
11.2019 - 11.2020
- Experience working with Linux and UNIX Server OS systems
- Created customer proposals and closed business deals.
- Recorded systems information and documented design specifications and installation instructions.
- Advised clients about engineering concerns for in-development projects.
- Documented processes used for problem resolution and system administration tasks.
- Facilitated continuous improvement initiatives with successful changes affecting operations.
- Installed operating systems on physical and virtual servers.
- Led cross-functional teams in systems integration projects.
- Participated in projects involving data center migrations, upgrades, patching and maintenance activities.
- Provided status updates to keep upper management informed and to reach goals.
- Monitored server performance, network traffic and application logs to identify potential problems or areas of improvement.
- Ability to lead and collaborate amongst peers to fulfill requests and resolve issues
- Ability to analyze, resolve, and document problems and resolution
- Strong Written, Customer service and Verbal communication skills
- Proficiency with Microsoft Office toolset
- Experience with Virtualization Technologies (VMware, Citrix)
- Oracle Database experience (creating, altering, removing users)
- Experience and Knowledge of Data Center Working Environment
- Implemented Network changes >DHCP, TCP/IP, DNS removal, additions, or modifications
- Familiar with Data Network/Transport Environments
- Hands-on experience with networking technologies LAN\WAN\VPN
- Project Management and Planning in a collaborative environment
- Proficient in both Windows and Linux server technologies.
Data Analyst
Premier Inc
Charlotte, NC
03.2018 - 10.2018
- Supporting both in office and Remote users
- Providing customer support in a timely and accurate matter
- Altering AD accounts (group policy, security protocols)
- Managing Account security (Password resets, deactivating accounts)
- Outlook Profile /PST file support
- Cisco Any connect Support (VPN)
- Documenting trends and resolutions using ServiceNow ticketing system
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Provided technical support for existing reports, dashboards or other tools.
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
- Creating Knowledge Articles for customer Base
- Assisting with Windows 10 Installs/transitions
- Desktop / Walk-in support
- One drive set up /Migrations
- Microsoft Office 2013&2016 Product installs /repairs.
- Conducted data analysis to prepare forecasts and identify trends.
- Worked with internal teams to understand business needs and changing strategies.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Modified existing software systems to enhance performance and add new features.
- Maintained schedule of class assignments to meet deadlines.
I.T. Administrator
LPL FINANCIAL
Fort Mill, SC
09.2017 - 03.2018
- Implemented new technologies to improve system reliability and efficiency.
- Oracle Database Maintenance
- IE settings configurations
- Configured digital certificates/User profiles
- End User support for company software
- Trained Clients on how to Navigate company specific software
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Created user accounts in Active Directory and assigned appropriate permissions.
- Monitored system performance to ensure optimal availability of services.
- Conferred with network users about solutions to existing system problems.
- Managed High Call Volumes and Ticket Documentation via Service Now.
- Responded promptly to incidents reported by users via phone or email tickets.
Education
Network+ (Certified Network Specialist) -
ORANGEBURG CALHOUN TECHNICAL COLLEGE
Orangeburg, SC05.2016
Skills
- Project Management 3 yrs
- Customer Service and Technical Trouble Shooting – 8 yrs
- Assists in determining, planning, and implementing necessary changes to the IT infrastructure as needed
- Proactive and Predictive monitoring, support, and problem resolution of all data center infrastructure and software environments including storage and networking
- Ability to manage Onboarding for new employees and consistently provide training to ensure team success
- Resourceful Nature
- Persuasive Communication Style
- Decision-Making Skills
- Prioritization
- Equipment Knowledge
- Forward-Thinking Mindset
- Strategic Planning
- Compliance Understanding
- Training and Mentoring
- Technical Documentation and Reporting
- Communication and Team Collaboration
- Virtual and Cloud Technologies
- Customer Proposals
- Windows Server
- Software and Hardware Implementation
- Security Management
- Infrastructure Development
- System Testing
- Attention to Detail
- Technical Support and Assistance
- VMware
- Technical Analysis
Affiliations
- I absolutely adore nature and enjoy hiking and lake days with my family
- I love art museums and architecture
- I appreciate "paying it forward" and volunteering or donating my time to practice gratitude. This is important to me as I come from humble beginnings and feel it is an integral part of life to give back to our communities.
Accomplishments
- 2016 Deans List Full time
- Semi-annual employee evaluations surpassed expectations at most recent position with Duke Energy
- Perfect 10s on Customer Satisfaction surveys repeatedly through the quarter (available upon request)
- Recognition of quality work and accuracy leading me to become an onboarding liasion
Certification
- Certified Network Specialist (Orangeburg Calhoun Technical College)
References
References available upon request.
Timeline
Infrastructure Engineer/ Analyst
Duke Energy
11.2020 - 02.2023
Associate Infrastructure Engineer
Brooksource
11.2019 - 11.2020
Data Analyst
Premier Inc
03.2018 - 10.2018
I.T. Administrator
LPL FINANCIAL
09.2017 - 03.2018
Network+ (Certified Network Specialist) -
ORANGEBURG CALHOUN TECHNICAL COLLEGE
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