Tafadzwa Chitopo

• Working with teams such as finance, operations, and IT to streamline and automate billing procedures and processes, such as the Core billing system and 3rd party applications to improve billing accuracy.
• Developing and implementing controls to minimize revenue leakage and ensure compliance with financial regulations.
• Analysing revenue streams to identify potential risks or discrepancies.
• Conducting regular audits of financial data to identify errors or inconsistencies and performing monthly account reconciliations.
• Maintained and applied system changes.
• Reviewed and signed client contracts in the billing system.
• Verified invoicing accuracy before sending bills.
• Conducted system audits for proper documentation and billing.
• Created products with required features in the billing system.
• Regularly updated product prices.
• Coordinated with the billing system provider for upgrades and UAT.
• Assigned and evaluated system access rights as approved by HOD.
• Investigated and resolved irregularities per denomination.
• Preparing detailed reports on revenue performance and providing insights for decision-making

System Reporting:

Generate and maintain daily, weekly, and monthly reports on;

• New customer activations
• Levels of customer inactivity
• Customer usage, Frequency of usage, and recharge
• CPE device activations
• Voucher activations
• Data analytics and visualization

• Monitored business network infrastructure (links, servers,routers, switches, base stations, POPs, Data Centre) using systems such as SolarWinds, Cacti, Libre NMS, Multi Router Traffic Grapher (MRTG), CCTV
• Responded to and resolved customer queries promptly via ticketing system, phone calls, email, and walk-ins.
• Troubleshot system/network failures, identified bottlenecks, and ensured long-term efficiency
• Installed, troubleshot, and maintained software/equipment/networks at customer sites or remotely.
• Provided first-line support for base station, POPs, and IP Transit link outages
• Followed up with third parties for RFOs.
• Ensured timely attention to departmental ticket centers
• Responded to NMS alerts indicating customer service outages
• Coordinated with the Service Delivery team for timely service provision
• Collaborated with team members for efficient service delivery
• Implemented disaster recovery procedures
• Maintained internet domains and enhanced intranet performance
• Managed Active Directory (created/edited users on Windows servers)
• Managed VMware configurations and monitoring

• SAP ERP System troubleshooting, user training and support, data Migration and integration, custom report generation
• Upgraded computer systems with new releases, drivers, and and firmware
• Provided support and patches for software of all operating systems
• Planned, documented, deployed, and supported activities complying with information security measures
• Secured systems using backups and access controls
• Monitored and assessed network traffic
• Provided support for servers and infrastructure requirements
• Resolved and enhanced hardware and software of PCs/laptops/mobile devices
• Created and maintained computer systems’ images
• Installed peripherals, including hard drives, monitors,keyboards, printers, scanners, copiers, etc
• Provided administration and support for video conferencing
• Provided technical support for network design,implementation, and integration of improvementsnd users in the use of equipment and software