TAFI MPOFU
Olathe,KS
Summary
Risk-focused insurance professional with 6+ years of experience analyzing complex underwriting scenarios, advising agents/customers, and driving policy decisions across specialty lines. Proven ability to resolve high-impact issues, improve operational efficiency, and influence premium outcomes through detailed risk evaluation. Background in sales and customer strategy with strong communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Care Representative - Specialty
Farmers Insurance
Olathe, KS
03.2020 - Current
- Analyze and evaluate complex underwriting scenarios across specialty policies to determine risk eligibility and appropriate coverage solutions
- Serve as a key point of contact for agents, providing guidance on underwriting guidelines, policy changes, and risk-related decisions
- Resolve high-level customer and agent issues, often involving ambiguous or escalated situations requiring critical thinking and independent judgment
- Review home inspection reports and new business submissions to ensure compliance with underwriting standards and risk acceptance criteria
- Identify inefficiencies in policy processing and contribute to process improvements that reduce premium leakage and enhance operational performance
- Deliver a “one-call resolution” experience by diagnosing issues quickly and implementing effective solutions, improving customer satisfaction and retention
Sales Consultant
Angie’s List
08.2019 - 03.2020
- Managed full-cycle sales process, including prospecting, pitching, objection handling, and closing deals over the phone, products, and advertising options
- Consulted with service providers to recommend tailored advertising solutions
Education
Bachelors Business Administration -
University of Kansas
Overland Park, KS12-2026
Associate of Arts - General Studies
Johnson County Community College
Overland Park, KS05-2017
Skills
- Risk Analysis & Underwriting Support
- Policy Review & Coverage Evaluation
- Complex Issue Resolution
- Agent & Customer Advisory
- Process Improvement & Efficiency
- Sales & Objection Handling
- Data Review & Decision-Making
- Microsoft Office & Systems Navigation
Timeline
Customer Care Representative - Specialty
Farmers Insurance
03.2020 - Current
Sales Consultant
Angie’s List
08.2019 - 03.2020
Associate of Arts - General Studies
Johnson County Community College
Bachelors Business Administration -
University of Kansas