Tafari Wright
Technical Support
Ocoee,FL
Summary
Highly skilled and versatile professional with extensive experience in information technology and customer service. Proven track record of delivering top-notch technical support and ensuring exceptional customer satisfaction. Adept at leveraging technical expertise to resolve complex issues, with a strong focus on communication, problem-solving, and adaptability. Committed to staying up-to-date with industry trends and advancements to drive innovation and excellence in IT and customer-facing roles.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Finance Associate
SYSCO
08.2022 - Current
- Performed full audits each day and documented results
- Compile and maintain records of quantity, type,and value of material, equipment, merchandise, and/or supplies stocked in the establishment and/or items to be returned
- Assisted in the preparation and analysis of financial statements, ensuring accuracy and compliance with regulatory requirements
- Maintained accurate records of financial transactions using accounting software/systems
- Investigated discrepancies or irregularities in financial transactions and implemented corrective actions
Driver Check-In
Sysco
08.2021 - 08.2022
- Check-in drivers who have completed their routes by verifying product returned
- Identify missed collections and notify Credit Services
- Ensure food safety protocols were followed on the return and coordinate with Food Safety personnel for issues
- Assure all delivery exceptions are noted on the invoice and/or delivery exception report
General Warehouse Associate
Dollar General
04.2020 - 07.2021
- Moves incoming or outgoing merchandise throughout the distribution center by hand, hand truck, or forklift equipment
- Checks, verifies and audits merchandise to ensure that ordered merchandise has been received and that merchandise is as ordered and not damaged or defective
- Fills merchandise orders from stores by selecting and moving merchandise from pick slot to conveyor
- Meets safety, productivity and quality standards
Call Center Pharmacy Technician
Walgreens
01.2019 - 01.2020
- Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing
- Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes)
- Resolves all data entry related exceptions
- Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed
- Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects
Front Desk Receptionist
Extended Stay Hotels
05.2015 - 11.2018
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Provided administrative support to various departments as needed, including data entry and filing
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
Warehouse Associate
Eagle Vending/Five Star
01.2018 - 10.2018
- Received, inspected, and documented incoming shipments of products
- Efficiently organized and maintained inventory in accordance with company standards
- Collaborated with team members to complete daily tasks in a timely manner
- Followed all safety protocols and procedures while operating machinery or handling hazardous materials
Stock Associate
Walmart
06.2014 - 04.2015
- Received, inspected, and logged incoming stock shipments, ensuring accuracy and completeness of orders
- Performed regular cycle counts to identify discrepancies or shortages in stock levels and promptly resolved issues
- Assisted customers with inquiries regarding product availability, pricing, and delivery timelines
- Trained new employees on proper handling procedures for different types of merchandise
Sales Associate
New Balance
01.2014 - 05.2014
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sale events and promotions
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
Stock Associate
bebe Stores, Inc.
07.2013 - 01.2014
- Organized store merchandise racks by size, style and color
- Completed stock orders and managed inventory levels
- Assembled promotional displays, including quarter and full-size point of purchase displays
- Created visual marketing and styled window displays
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
Education
Cybersecurity -
University of Central Florida
01.2024 - 05.2025
High school - undefined
Lyman High School
Longwood, FLSkills
IT support
Timeline
Cybersecurity -
University of Central Florida
01.2024 - 05.2025
Finance Associate
SYSCO
08.2022 - Current
Driver Check-In
Sysco
08.2021 - 08.2022
General Warehouse Associate
Dollar General
04.2020 - 07.2021
Call Center Pharmacy Technician
Walgreens
01.2019 - 01.2020
Warehouse Associate
Eagle Vending/Five Star
01.2018 - 10.2018
Front Desk Receptionist
Extended Stay Hotels
05.2015 - 11.2018
Stock Associate
Walmart
06.2014 - 04.2015
Sales Associate
New Balance
01.2014 - 05.2014
Stock Associate
bebe Stores, Inc.
07.2013 - 01.2014
High school - undefined
Lyman High School
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