Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Mental Health Worker
New York Presbyterian Weill Cornell
Brooklyn, NY
04.2023 - 01.2026
Maintained therapeutic relationships with patients through compassionate care and crisis intervention.
Acquired frontline experience in mental health patient management, contributing to improved patient outcomes and team collaboration.
Mentored new MHWs as a preceptor, guiding role responsibilities and clinical protocols.
Recorded patients' physical, emotional, and social behaviors, guiding nursing team decisions on care strategies.
Executed intake assessments to determine eligibility for Elder Services Program, ensuring compliance with standards.
Delivered medical case management for elderly patients 55 years and older within NYCDOCS.
Coordinated medical appointments to facilitate continuity of care during patient transitions from DOCS custody.
Managed distribution of prescribed medications upon release, ensuring seamless access to required treatments.
Monitored criminal case progress through post-court follow-ups, effectively documenting client outcomes to inform future interventions.
Worked closely with medical personnel to enhance healthcare delivery for incarcerated individuals.
Supervised correctional officers on assignment to uphold safety protocols within facilities.
Behavioral Health Associate
Metropolitan Hospital Center
New York
07.2014 - 10.2022
Directed crisis intervention and de-escalation strategies during high-risk situations, promoting safety and therapeutic environment for patients and staff.
Oversaw the implementation of restraint and seclusion protocols in compliance with clinical and regulatory standards, safeguarding patient well-being and team adherence to policy.
Documented client activity, rounds, and surveillance using EHRs, identifying behavioral patterns and environmental triggers to guide treatment team in care plans and risk mitigation strategies.
Bellevue Hospital Center
Supervisor (Part Time)
United Parcel Service (UPS)
Dallas, USA
04.2021 - 11.2021
Supervised team of 6+ package handlers in Outbound Hub Operations, ensuring timely and accurate loading of packages into UPS vehicles to meet strict departure schedules.
Directed employees in UPS package handling methods, prioritizing safety and compliance with company standards.
Trained and coached team members on safety protocols and best practices to foster a culture of safety.
Care Coordinator
Catalyst Health Network
Plano, USA
11.2020 - 08.2021
Coordinated member care across utilization management, disease management, and wellness programs to ensure comprehensive support.
Collaborated with physicians and care teams to address individual member needs.
Managed scheduling of appointments and follow-up communications to enhance patient engagement and continuity of care.
Facilitated patient education on health management and available services to empower members in their health journey.
Monitored patient progress and maintained accurate electronic health records.
Care Manager
Bridging Access to Care
Brooklyn, USA
11.2013 - 07.2014
Promoted to Care Manager based on effective leadership and client advocacy. due to leadership and advocacy in enhancing client care.
Coordinated comprehensive care plans with healthcare providers and community resources to optimize client support.
Conducted assessments to identify client needs and formulate effective support strategies.
Supervised 1-2 Patient Navigators, overseeing outreach, enrollment, and care coordination efforts.
Educated clients on available services to enhance health outcomes.
Patient Navigator
Bridging Access to Care
Brooklyn, USA
06.2013 - 10.2013
Delivered comprehensive care management, including assessments and care plan development.
Guided clients in health promotion, coordinated appointments, and navigated care services to enhance access and understanding.
Coordinated transitional care and referred clients to community resources, ensuring comprehensive support during transitions.
Enabled client enrollment in Health Home Program through targeted outreach, increasing program participation and access to resources.
Forensic Hospital Care Investigator
New York City Health And Hospitals
New York, New York
06.2012 - 03.2013
Assessed patient eligibility for medical insurance, SNAP, and public assistance through structured interviews.
Submitted benefit program applications, ensuring adherence to compliance guidelines.
Achieved over 90% compliance rate for timely assessments and benefit submissions.
Verified active medical insurance for patients through systematic checks.
Provided support to patients admitted to Inpatient Psychiatric Forensic Unit.
Housing Specialist | Health Educator
The Osborne Association
Bronx, USA
06.2010 - 04.2012
Coordinated housing placements with local agencies and service providers to secure stable housing for clients.
Facilitated housing workshops and conducted intake assessments to enhance readiness of supportive housing program participants.
Advised clients on tenant rights in compliance with local laws and regulations.
Delivered crisis intervention and support to assist clients in navigating housing transitions effectively.
Coordinated HIV/AIDS prevention workshops and conducted health education sessions.
Provided individual counseling and trained peer facilitators in communication techniques.
Education
Master of Professional Studies (MPS) - Urban Ministry
New York Theological Seminary
New York, NY
01.2011
Bachelor of Science - Behavioral Science
Mercy University
Dobbs Ferry, NY
01.2009
Skills
Centricity
Quadramed
Epic
CHER
Crisis Prevention Institute (CPI) Intervention Trainings
American Heart Association Basic Life Support Provider (BLS)
EHR documentation
Case management
Crisis intervention
Care coordination
Team leadership
Communication skills
Treatment Planning
Staff management
Verbal and written communication
Interdisciplinary collaboration
Case assessment
Skills Trainings Certifications
Proficient Usage of Centricity, Quadramed, Epic, CHER, Crisis Prevention Institute (CPI) Intervention Trainings, TRUST: Trauma Responsive Understanding Self-Assessment Tool, American Heart Association Basic Life Support Provider (BLS)
Pediatrics Rural Health Clinic Biller/Collections at Marshall Medical CenterPediatrics Rural Health Clinic Biller/Collections at Marshall Medical Center