Taffany Bickley MPH, LPN
Pearland,USA
Summary
Healthcare professional with over 20 years of experience in nursing, clinical operations, and public health. Demonstrated success in delivering compassionate care, managing clinical workflows, and enhancing operational efficiency. Skilled in developing and implementing Standard Operating Procedures (SOPs) and supporting patient care in compliance with healthcare regulations. A strong advocate for public health and patient-centered care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
ComPANion Access Navigator
PAN Foundation
07.2024 - Current
- Compassionately advocate for patients in a call center setting, guiding them, their caregivers, and families through the complexities of the clinical trial process
- Provide education and resources to support patients and caregivers throughout their journey, ensuring they receive the necessary assistance
- Offer tools and resources to address needs related to social determinants of health (SDOH)
- Effectively communicate with diverse populations to help patients navigate challenges, reduce barriers to clinical trial access, and address SDOH needs
LVN Clinic Manager
Dr. Joseph Gathe, MD
03.2023 - 07.2024
- Lead daily clinic operations, ensuring streamlined workflows and operational efficiency
- Provide direct patient care in a fast-paced HIV clinic, ensuring high-quality clinical outcomes
- Implement process improvements that reduce patient wait times and enhance overall operational effectiveness
- Maintain strong relationships with research study participants, improving retention and engagement
COVID-19 Call Center Nurse
T-12 Technologies, LLC
01.2022 - 12.2022
- Company Overview: Contract
- Delivered compassionate support to patients experiencing COVID-19 symptoms, providing timely information and healthcare guidance
- Managed patient inquiries, scheduled appointments, and documented interactions to maintain continuity of care
- Collaborated with healthcare providers to ensure accurate patient information and care delivery
- Contract
Public Health Intern
Fight Colorectal Cancer
02.2022 - 09.2022
- Conducted research on community health trends, supporting outreach efforts and public health initiatives
- Assisted in data collection and analysis to inform public health strategies and improve community engagement
COVID-19 Response Case and Contact Investigator
Virginia Department of Health
09.2021 - 01.2022
- Company Overview: Contract
- Led case investigations to trace and mitigate COVID-19 spread, conducting in-depth interviews and providing public health guidance
- Collaborated with public health officials to manage outbreaks and ensure compliance with public safety protocols
- Contract
Wellness Center Coordinator/ COVID-19 Testing LPN
XpresCheck
03.2021 - 09.2021
- Company Overview: Contract
- Managed the scheduling and logistics of an on-site COVID-19 testing center, ensuring smooth operations and adherence to infection control protocols
- Provided skilled nursing care and communicated testing procedures and results to patients, ensuring their understanding and compliance
- Contract
LPN COVID Testing Team
George Mason University
08.2020 - 03.2021
- Company Overview: Contract
- Coordinated and administered COVID-19 testing services in collaboration with the healthcare team
- Performed COVID-19 tests while strictly following safety protocols
- Clearly communicated testing procedures and results to patients, ensuring understanding
- Delivered compassionate care and support throughout the testing process
- Contract
COVID-19 Response Case and Contact Investigator
Institute for Public Health Innovation
07.2020 - 08.2020
- Company Overview: Contract
- Trained in CDC protocols for case investigation and contact tracing
- Conducted interviews with COVID-positive individuals and their contacts to collect essential information
- Worked collaboratively with healthcare professionals and government agencies to mitigate the virus's spread
- Contract
LPN Telephone Triage Nurse
Gastroenterology Associates
06.2019 - 06.2020
- Assessed patient symptoms via telephone, providing timely and accurate medical advice
- Coordinated care with healthcare providers to ensure patient needs were met and documented thoroughly for continuity of care
LPN Admissions Coordinator
Professional Healthcare Resources, Inc.
08.2018 - 06.2019
- Conducted intake assessments, coordinated care plans, and facilitated smooth admissions processes for new patients
- Managed communication between patients, families, and the healthcare team to ensure seamless transitions and care coordination
Licensed Practical Nurse
Anderson Orthopaedic Clinic
06.2015 - 06.2018
- Coordinated patient appointments and treatments, ensuring accurate scheduling and seamless care delivery
- Administered medications and provided direct care to patients, documenting changes and communicating critical information to the care team
Clinical Office Administrator/Nurse Manager
Steinmetz Center for Integrative Medicine
03.2011 - 06.2015
- Managed clinic operations, including staff recruitment, training, and scheduling
- Streamlined office workflows, leading to improved patient care and operational efficiency
- Resolved patient and client inquiries to ensure superior service and patient satisfaction
LPN Staff Nurse
Various Employers
07.2004 - 03.2011
- Delivered direct patient care to a diverse population
- Monitored patients, documented, and reported changes in their conditions, including adverse reactions to medications, taking appropriate actions as needed
- Administered prescribed medications according to treatment plans
- Ensured accurate and detailed nursing documentation, maintaining complete and up-to-date records
- Supervised nurses' aides and assistants, providing guidance and support
Education
Master of Science - Public Health
Grand Canyon University
01.2023
Bachelor of Science - Wellness and Holistic Health
Northern Vermont University
12.2018
Associate's degree - Practical Nursing
Columbus Technical College
06.2004
Skills
- Triage
- Intake Experience
- Healthcare Management
- Microsoft Office
- Medical terminology
- EMR systems
- Conflict management
- Practice management
- CPT coding
- Public health
- Employee Orientation
- Quality Assurance
- Recruiting
- Supervising experience
- Nursing administration
- ICD-10
- Community Health Worker Certification
- Medical Office Administration
- Staff Management & Delegation
- Policy Adherence & Compliance
- Multitasking & Time Management
- Leadership & Team Collaboration
- Patient Relations & Customer Service
- Workflow Optimization & Efficiency
- Strong Written & Verbal Communication
Certification
- LPN
- AED Certification
- CPR Certification
- Compact State Nurse License
- First Aid Certification
Credentials
- MPH
- LPN
- CHW
Timeline
ComPANion Access Navigator
PAN Foundation
07.2024 - Current
LVN Clinic Manager
Dr. Joseph Gathe, MD
03.2023 - 07.2024
Public Health Intern
Fight Colorectal Cancer
02.2022 - 09.2022
COVID-19 Call Center Nurse
T-12 Technologies, LLC
01.2022 - 12.2022
COVID-19 Response Case and Contact Investigator
Virginia Department of Health
09.2021 - 01.2022
Wellness Center Coordinator/ COVID-19 Testing LPN
XpresCheck
03.2021 - 09.2021
LPN COVID Testing Team
George Mason University
08.2020 - 03.2021
COVID-19 Response Case and Contact Investigator
Institute for Public Health Innovation
07.2020 - 08.2020
LPN Telephone Triage Nurse
Gastroenterology Associates
06.2019 - 06.2020
LPN Admissions Coordinator
Professional Healthcare Resources, Inc.
08.2018 - 06.2019
Licensed Practical Nurse
Anderson Orthopaedic Clinic
06.2015 - 06.2018
Clinical Office Administrator/Nurse Manager
Steinmetz Center for Integrative Medicine
03.2011 - 06.2015
LPN Staff Nurse
Various Employers
07.2004 - 03.2011
Master of Science - Public Health
Grand Canyon University
Bachelor of Science - Wellness and Holistic Health
Northern Vermont University
Associate's degree - Practical Nursing
Columbus Technical College
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