Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Organization
Languages
Hobbies and Interests
Personal Projects
Languages
References
Timeline
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Tafhimul Islam

Tafhimul Islam

Van Nuys,CA

Summary

Empathetic and knowledgeable Health Technician with 5+ years of live in patient care experience, using advanced interpersonal and technical skills. Enthusiastic team player driven to achieve exceptional patient outcomes. Health Technician experienced in providing wide range of services to patients.

Enthusiastic Computer Technician proudly offering over 8+ years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Maritime Marketing Developement

Eastern Overseas Shipping Lines Ltd
Dhaka, Bangladesh
08.2020 - Current
  • Development, execution, and management of strategic initiative.
  • Attended networking events in the maritime industry to enhance knowledge, meet key contacts and propel relationships, between manufacturers and potential customers in our region of operation.
  • Formulation of business strategies, including market entry and expansion plans
  • Analyzed customer data to generate insights and improve targeting capabilities.
  • Conducted research on trends for the national planning and terminal development authorities, to make sure readiness of our suppliers and vendors for upcoming sales opportunities.
  • Created reports on key performance indicators related to targeting activities.
  • Monitored industry news and competitor activity to stay informed of constant changes in the market.
  • Evaluated existing processes and proposed solutions for improvements in efficiency and accuracy of targeting initiatives.
  • Identified opportunities for growth by analyzing current customer data.
  • Preparation and presentation of reports and business cases to senior management.

At Home Patient Care Representative

C&T Home Care
New York, NY
08.2023 - 12.2024
  • Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.

Technical Support Engineer

Iphone & Android
Van Nuys, CA
08.2018 - 03.2020
  • Troubleshooting Apple iOS, Android and windows.
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
  • Conducted research on technical products in order to make recommendations to customers.
  • Assisted customers with mobile device configuration including email accounts and security settings.
  • Diagnosed hardware failures using precision tools.
  • Assisted users with password resets and account lockout resolutions.
  • Provided remote assistance to end-users when needed.

Onsite Medical Interpreter (Bengali)

Language line Solutions
Los Angeles, Ca
08.2018 - 12.2018
  • Delivered real-time, accurate oral translations and interpretations for non-English speaking patients and healthcare providers.
  • Assisted in the interpretation of medical documents, including patient records and discharge summaries.
  • Explained the purpose of medications, tests, procedures and treatments clearly so that non-English speaking patients could understand them.
  • Conducted follow-up interviews with patients after their appointments to ensure they had an accurate understanding of their diagnosis or treatment plan.
  • Served as a liaison between doctors, nurses, medical personnel and family members who spoke different languages.
  • Adhered to strict confidentiality protocols while working with sensitive information related to patient health records.

Translator

Rotary Club International
02.2011 - 03.2011
  • Translate between doctors from U.S.A and local patients in Bangladesh in cleft repair project.

Education

Bachelor's in Networking and Cybersecurity - Cybersecurity Technology

University of Maryland Global Campus
Adelphi, MD
05-2025

Associate under STEM Major -

Los Angeles Pierce College
04.2021

Primary-High School -

Sunbeams
05.2012

Associate of Applied Science - Mechanical Engineering Basics

The University of Texas At Arlington
Arlington, TX

Skills

  • Proficient in MS Office/Intermediate software skills
  • Technical Problem solving
  • Electronics Diagnosis/Repair
  • Equipment testing
  • Technical consulting
  • Teamwork and Collaboration
  • Strong analytical and problem-solving skills
  • Exceptional communication and presentation skills
  • Hardware and software installation
  • System Upgrades
  • Mobile Device Repair
  • Performance Optimization
  • Software Diagnostics
  • Network configuration
  • Hardware troubleshooting

Certification

  • Edexcel IGCSE O' Level, 08/2012, British equivalent of High School certificate
  • Rotary Club Translator

Accomplishments

  • The Daily Star Award, 04/2013, For IGCSE 'O' Levels
  • 2nd Place ICT Fair, 08/2010, 9th Grade
  • 1st Place Science Fair, 08/2008, 7th Grade

Organization

  • Eastern Overseas Shipping Lines Ltd,
  • One Degree Initiative, volunteer
  • Language Line Solutions
  • C&T HomeCare
  • RAD Agent

Languages

  • Bengali
  • English
  • Hindi/Urdu

Hobbies and Interests

  • Cybersecurity
  • Shipping & Logistics
  • Port Technology
  • Automobiles Engineering
  • Soccer

Personal Projects

LEGO Mindstorm (Robotics),  LIdar robot build, iOS / PS3/Raspberry pi

Languages

English
Native/ Bilingual
Bengali
Native/ Bilingual
Hindi
Limited

References

References available upon request.

Timeline

At Home Patient Care Representative

C&T Home Care
08.2023 - 12.2024

Maritime Marketing Developement

Eastern Overseas Shipping Lines Ltd
08.2020 - Current

Technical Support Engineer

Iphone & Android
08.2018 - 03.2020

Onsite Medical Interpreter (Bengali)

Language line Solutions
08.2018 - 12.2018

Translator

Rotary Club International
02.2011 - 03.2011

Bachelor's in Networking and Cybersecurity - Cybersecurity Technology

University of Maryland Global Campus

Associate under STEM Major -

Los Angeles Pierce College

Primary-High School -

Sunbeams

Associate of Applied Science - Mechanical Engineering Basics

The University of Texas At Arlington

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Tafhimul Islam