Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tafhiqul Islam

Colonia,NJ

Summary

Highly organized and detail-oriented professional with a diverse background in IT support, customer service, and data analysis. Skilled in data manipulation, statistical analysis, and data visualization, utilizing advanced analytical techniques to uncover trends and inform business strategies. Track record of employing critical thinking skills to solve complex problems and deliver meaningful insights. Prepared to deliver impactful insights and drive business decisions as a data analysis professional. Adept in data visualization, statistical analysis, and database management. Strong focus on teamwork and adaptability. Known for reliability, analytical thinking, and results-driven approach. Skilled in Python, SQL, and Excel, ensuring robust data solutions and strategic recommendations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Specialist Intern

Bunchful
03.2023 - Current
  • Provided technical support and troubleshooting, ensuring accurate data handling and streamlined workflows
  • Conducted system testing and data analysis, emphasizing attention to detail and process improvement
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Provided exceptional customer service by promptly addressing problems reported by endusers.

Designated Hitter/Pharmacy Customer Service Associate

Walgreens
08.2023 - 11.2024
  • Analyzed customer transaction data, resolving issues with accuracy and efficiency
  • Demonstrated excellent organizational skills in a fast-paced, customer-facing environment
  • Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
  • Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.

Game Designer Intern - Programmer

IndieCade
06.2024 - 09.2024
  • Demonstrated adaptability by learning new software tools quickly for efficient integration into the design process.
  • Participated in brainstorming sessions, generating creative ideas for new games and expansions.
  • Conducted thorough playtesting to identify areas of improvement and optimize gameplay.
  • Collaborated with cross-functional teams to create cohesive game narratives.
  • Helped develop user interface elements for intuitive navigation and gameplay interaction.
  • Created detailed documentation outlining game features, mechanics, and asset requirements for clear communication with team members.
  • Cultivated a strong understanding of industry trends by researching competitor games and attending relevant conferences or events.
  • Enhanced player experience by designing engaging game levels and mechanics.

Customer Service Associate

Walgreens
05.2022 - 08.2023
  • Optimized operations by addressing and resolving inquiries, maintaining detailed transaction records
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.

Cashier/Associate

Rite Aid
03.2020 - 07.2021
  • Ensured accurate cash handling and customer communication, fostering a reliable service environment
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor's Degree - Information Technology and Informatics

Rutgers University
12-2025

Skills

  • Data Entry & Accuracy
  • Computer Proficiency
  • Communication
  • Attention to Detail
  • Workspace Readiness
  • Data visualization and presentations
  • Data analysis
  • Python programming
  • Excel functions
  • SQL
  • Data cleaning
  • Analytical problem solving
  • Tableau software
  • Database programming and SQL

Certification

  • CompTIA Security+ Certification
  • Pharmacy Technician License Certification
  • Microsoft Certified: Data Analyst in Power BI

Timeline

Game Designer Intern - Programmer

IndieCade
06.2024 - 09.2024

Designated Hitter/Pharmacy Customer Service Associate

Walgreens
08.2023 - 11.2024

IT Specialist Intern

Bunchful
03.2023 - Current

Customer Service Associate

Walgreens
05.2022 - 08.2023

Cashier/Associate

Rite Aid
03.2020 - 07.2021

Bachelor's Degree - Information Technology and Informatics

Rutgers University

Similar Profiles

CREATE PROFILE
Tafhiqul Islam