Tafili Carter-Nance
Killeen,TX
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
8
8
years of professional experience
Work History
Correctional Lieutenant
Texas Dept Of Criminal Justice
12.2023 - Current
- Maintained safety within the correctional facility through consistent monitoring and enforcement of rules and regulations.
- Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
- Enhanced staff performance by providing ongoing training, guidance, and support to correctional officers under my supervision.
Correctional Officer
MS Dept Of Corrections
05.2017 - 06.2020
- Made rounds at specified intervals and conducted head counts and roll calls.
- Created and maintained arrest files on all inmates processed through jail.
- Completed dorm sanitation and maintenance checks and reported results to management.
Customer Service Representative
Conduent
08.2016 - 05.2017
- Collected customer feedback and made process changes to exceed customer satisfaction
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Provided primary customer support to internal and external customers in fast-paced environment.
Education
Master of Science - Criminal Justice
Columbia Southern University
Orange Beach, AL12.2024
Bachelor of Arts - Criminal Justice
Alcorn State University
Lorman, MS05.2015
Skills
- Criminal laws
- Community advocate
- Needs Assessment
- Documentation Management
- Organizational Skills
- Great Communication Skills
- Complaint resolution
- Conflict resolution skills
Timeline
Correctional Lieutenant
Texas Dept Of Criminal Justice
12.2023 - Current
Correctional Officer
MS Dept Of Corrections
05.2017 - 06.2020
Customer Service Representative
Conduent
08.2016 - 05.2017
Master of Science - Criminal Justice
Columbia Southern University
Bachelor of Arts - Criminal Justice
Alcorn State University
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