LANEIKA TAGAVILLA

• Responsible for the intake, processing and follow-through of all new photovoltaic and solar hot water installation projects until completion.
• Included responsibilities:
• Organize and coordinate the scheduling of site inspections and installations.
• Facilitate submission of HECO, HOA and permit applications to ensure compliance with each department.
• Serves as the primary contact with customers throughout the project.

SERVICE COORDINATION

• Achieved timely resolution of service calls and emails through effective communication. Facilitated troubleshooting with technical support to minimize downtime. Produced accurate estimates and optimized weekly schedules for multiple teams to improve operational efficiency.
• Coordinated logistics for incoming and outgoing RMA materials, maintaining accurate records and facilitating timely returns.
• Processed and submitted labor reimbursements to manufacturers following completion of service calls.

• HECO, MECO, HELCO Photovoltaic applications
• Knowledge of the type of agreements that are available.
• Collecting all proper information and photos to be able to correctly submit applications and validations.
• Warranty
• Enphase and SolarEdge – Requires extensive knowledge of system sites and applications.
• Communicate daily with Enphase and/or SolarEdge to secure approval for replacements parts and/or get troubleshooting guides for the technicians and electricians.
• Executed follow-up procedures for each case to ensure receipt of necessary photos or additional information.
• Ensured prompt updates to customers on case status and warranty part availability.
• Managed repackaging and shipping of warranty parts for manufacturer returns.
• Update customer sites with new serial numbers of replacement micro inverters, optimizers, inverters in customers monitoring portals.
• Scheduling
• Scheduled employee shifts to optimize workflow and support installation, troubleshooting and warranty tasks
• Coordinate with customers to verify acceptable scheduling for warranty claims and troubleshooting assistance.

• Responsible for submitting all new photovoltaic contracts to HECO, MECO and HELCO through the CIT portal.
• Requirements:
• In depth knowledge of current and previous HECO agreements available.
• Collection of required paperwork, agreements and photos from salespeople
• Submit drawings and system information to engineer.
• Edit and make proper corrections to applications if needed Fax permits for inspections.
• Obtain proper photos and reports to validate applications