Gladys Vega
Winston-Salem,NC
Summary
Proven skills in increasing customer engagement and driving ecommerce sales through successful order entry, content management and effective customer service. Experienced in developing marketing initiatives, increasing business success and boost sales. Excellent analytical, organizational and decision-making abilities. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
B2B Web Analyst
Hanesbrands Inc.
WINSTON SALEM, United States
10.2006 - 02.2020
- Responsible for maintaining B2B e-commerce site content including maintenance of product attributes and product promotions
- Provide key metrics, analytics and business intelligence to B2B e-commerce managers and marketers
- Provide customer specific analytics in preparation for account reviews
- Helped clients develop and maintain website portals and product information
- Used coordination and planning skills to achieve results according to schedule
Customer Service Specialist
Sara Lee Branded ApparelInc
WINSTON SALEM, NORTH CAROLINA
03.2003 - 10.2006
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Office Administrator
Employers Network Association
Brooklyn, NY
09.2001 - 03.2003
- Delivered clerical support by handling range of routine and special requirements.
Education
Associate of Science - Nursing Assistance
Forsyth Technical Community College
Winston-salem, NC2022
High School Diploma -
William Grady High School
Brooklyn, NY05.1996
Skills
- Verbal and Written Communication
- Customer Service
- Business Needs Analysis
- Creative Thinking
- Microsoft Office
- Creative Idea Development
- Digital Content Platforms
- Data Entry
- Web Content Management
Languages
Spanish
Native or Bilingual
Timeline
B2B Web Analyst
Hanesbrands Inc.
10.2006 - 02.2020
Customer Service Specialist
Sara Lee Branded ApparelInc
03.2003 - 10.2006
Office Administrator
Employers Network Association
09.2001 - 03.2003
Associate of Science - Nursing Assistance
Forsyth Technical Community College
High School Diploma -
William Grady High School