Angela Dean
La Mesa,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
Work History
Respite Care Provider
YMCA
11.2019 - 11.2023
- In- home support services for children and young adults with special needs; grooming; eating; toileting /diapering; positive reinforcement; social skills; play; ABA; HIPAA compliant, CPR 1st Aid trained and certified
Registered Dental Assistant
Classic Orthodontics
01.2023 - 06.2023
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Registered Dental Assistant chair side assistant, panoramic view X-ray, cephalometric view X-rays, impressions, sterilization, operatory disinfection, patient education
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
Front Desk Receptionist
Community Care Center
03.2022 - 06.2022
- 200+ bed residential rehabilitation center | welcome desk; mail distribution; multi line phones; assisted temperature & kiosk check-in; collected and cleared ID; Vax Records; sensitive documents for resident visitation; administered COVID tests for staff and visitors; Outlook; TigreText; Matrix; Microsoft Office; Emergency Response CPR 1st Aid AED HIPAA
- Streamlined office operations for improved productivity with effective organization and communication skills.
Registered Dental Assistant/Front Office Manager
Dr. Arthur J. Ferrario
05.1997 - 02.2018
- Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
- Phones, scheduling, copay and cost share calculation and payment collection , AP/AR insurance checks cash & card payments, financing education and application processing, treatment plan presentations, inventory management, treatment coordinator, recall and recare correspondence, insurance coordinator, charting, filing, medical record management.
Education
Bachelor of Science - Public Health Education
San Diego State University
San Diego, CA05.2007
Skills
- Effective communication and customer service
- Outlook, Google Workspace, Office Suite, type 40 WPM
- Insurance billing, application processing, inventory management, treatment coordinator, medical record management, insurance coordinator, charting, filing, medical record management
Timeline
Registered Dental Assistant
Classic Orthodontics
01.2023 - 06.2023
Front Desk Receptionist
Community Care Center
03.2022 - 06.2022
Respite Care Provider
YMCA
11.2019 - 11.2023
Registered Dental Assistant/Front Office Manager
Dr. Arthur J. Ferrario
05.1997 - 02.2018
Bachelor of Science - Public Health Education
San Diego State University