Summary
Work History
Education
Skills
travelling, shopping and, leisure time with family.
Timeline
Generic

TAHIRA WILSON

Sunrise,Florida

Summary

Dedicated business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Work History

Sales Associate and Trainer

Hennes & Mauritz
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Contributed to creation of training materials such as handouts, scripts and website content.
  • Assisted in monitoring trainee performance to identify gaps in training.
  • Mentored employees during probationary period to answer questions and offer improvement strategies.

Healthcare Customer Service Representative

UnitedHealthcare
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Identified, analyzed and researched systemic issues and made recommendations for resolution.
  • Managed over 40 customer calls per day and met metrics.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Technical Support Representative

Asurion
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Offered troubleshooting of connectivity issues across networks.

Customer Service Representative

American Express
  • Handled various accounting transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Associate of Science - Respiratory Therapy

Concorde Career College
Hollywood, FL
11.2023

Associate of Arts - Business Administration And Management

Broward College
Fort Lauderdale, FL
08.2021

High School Diploma -

St Hughs High School
Kingston Jamaica
06.2018

Skills

  • Training Method Development
  • Budget Administration
  • Course Materials Development
  • Employee Interviewing
  • Virtual Learning Management
  • Orientation and Onboarding
  • Credit Card Transaction Processing
  • Company Policies and Procedures Training
  • Employee Data Record Keeping
  • Upbeat and Positive Personality
  • Responding to Difficult Customers

travelling, shopping and, leisure time with family.

I enjoy travelling with my friends to different countries and exploring new cultures, as well as shopping and spending time with my family.

Timeline

Sales Associate and Trainer

Hennes & Mauritz

Healthcare Customer Service Representative

UnitedHealthcare

Technical Support Representative

Asurion

Customer Service Representative

American Express

Associate of Science - Respiratory Therapy

Concorde Career College

Associate of Arts - Business Administration And Management

Broward College

High School Diploma -

St Hughs High School

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TAHIRA WILSON