Tahirii Nicholas
North Charleston,SC
Summary
Dynamic and results-driven professional with extensive experience in customer service and inventory management. Proven track record in team leadership and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in training staff and promoting sales through effective merchandising strategies, fostering a positive and productive work environment.
Overview
1
1
Certification
Work History
Store Supervisor
Lidl US
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Answered product questions and assisted customers in selection and checkout.
Shift Leader
Dunkin' Donuts
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Customer Service Manager
Walmart
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Assistant General Manager
Papa Johns
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Berkeley High School
Moncks Corner, SC05.2022
Skills
- Inventory management
- Customer service
- Staff supervision
- Multitasking and organization
- Store opening and closing
- Problem-solving
- Team building and leadership
- Sales promotion
- Store merchandising
- Flexible schedule
- Friendly and positive
- Team leadership
- Product rotation
- Leading staff meetings
- Sales floor oversight
Certification
Food Service Manager- (Servesafe)
Languages
English
Native or Bilingual
Patois
Professional Working
Timeline
Store Supervisor
Lidl US
Shift Leader
Dunkin' Donuts
Customer Service Manager
Walmart
Assistant General Manager
Papa Johns
High School Diploma -
Berkeley High School