Tahj Smith

• Direct credentialing operations, maintaining compliance with regulatory bodies and internal SLAs.
• Manage credentialing for dental providers across our DSO practices, ensuring compliance with licensing requirements.
• Analyze contracts and fee schedules to determine benefits, discrepancies, conflicts, and opportunities within the organization.
• Reduced payer enrollment timelines by 80%.
• Analyzed contracts and fee schedules to determine benefits, discrepancies, conflicts, and opportunities within the organization.
• Oversaw budget management for vendor recruitment, optimizing resource allocation to align with company objectives.
• Developed operational strategies to enhance team productivity and meet project deadlines.
• Coordinated cross-departmental projects, ensuring alignment with organizational goals.

• Managed team of 30 staff across operations, executing processes and ensuring adherence to KPIs to enhance service delivery.
• Conducted trend analysis and created daily reports identifying operational issues, enabling targeted improvements.
• Developed SOPs, training guides, and performance metrics to boost productivity and reduce resolution times.
• Partnered with compliance, revenue cycle, and workforce management teams to address escalations and streamline workflows.
• Led conflict resolution efforts for patients and staff, enhancing overall service delivery and team morale.
• Led corrective action plans and performance reviews to support employee development

• Executed operational support functions, enhancing scheduling, billing resolution, and insurance verification processes.
• Coordinated service delivery across six studio locations, aligning operations with patient service standards to enhance overall experience.
• Ensured customer satisfaction through proactive communication and effective issue resolution, contributing to operational efficiency.

• Provided compassionate care and facilitated daily operations in residential facility to enhance resident well-being.
• Maintained strict adherence to care protocols while managing medication administration and personal care to ensure safety and health of residents.
• Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
• Collaborated with interdisciplinary teams to develop and implement individualized care plans.
• Monitored client behavior and reported changes to ensure appropriate support and intervention.

Healthcare Specialization