Tahja Russell
Windsor Locks,CT
Summary
Experienced professional in handling customer experience inquiries and handling complaints and deescalating. Also certified in Google Project management have developed planned and executed projects as part of a team as well as leading meetings. I have a strong foundation in configuration and troubleshooting of networking and OS. Currently committed to continuous learning in virtual machines and cloud computing environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ASSOCIATE ACCOUNT REPRESENTATIVE
Amica Insurance Company
Current
- A Connecticut property and casualty licensed insurance agent, servicing accounts in regional, NY, WV, NJ, PA, and CT states
- Providing customer service calls on behalf of the company and selling additional services to existing clients as well.
CLAIMS ACCOUNT REPRESENTATIVE
Nationwide Insurance Company
04.2022 - 04.2022
- Taking inbound auto and homeowners claim-related calls, inquiries and first notice of loss.
CALL SERVICE REPRESENTATIVE
Waste Management
11.2019 - 03.2019
- Took inbound calls on behalf of the company to ensure customer satisfaction
- Processed invoices, provided service ETA's, and communicated via email.
CALL SERVICE REPRESENTATIVE
Comcast / Xfinity Services
03.2019 - 10.2017
- Provided exceptional customer service through inbound and outbound calls, while processing credits and handling any type of service issues.
Education
Bachelor Of Information Technology And Assurance - Information Technology
Western Governors University
Salt Lake City, UTASSOCIATE'S DEGREE IN COMMUNICATIONS -
Capital Community College
Hartford, CT01.2015
HIGH SCHOOL DIPLOMA -
New Britain High School
New Britain, CT01.2008
Skills
- Critical Thinking
- Time Management
- Project management
- Conflict Resolution
- Communication/Interpersonal
- Troubleshooting printers
- Mobile device management
- Operational procedures
- Networking
- Software troubleshooting
Certification
P&C INSURANCE LICENSE
Personal Information
Title: CLAIMS ACCOUNT REPRESENTATIVE
Awards
- ROOKIE OF THE YEAR, Amica Insurance Company, Had the best career performance out of all of the new agents that were hired in my department., 2020
- MOST IMPROVED, Amica Insurance Company, Showcased the most work improvement in my department by exceeding my own work ethic., 2020
References
- MATTHEW CRAIG, Supervisor, Amica Insurance, (860) 328-1096
- JESSICA GOMEZ, Supervisor, Nationwide Insurance, (307) 259-3967
Hobbies and Interests
- Investing
- Writing
- Exercising
- Reading
- Sports
Projects
GOOGLE PROJECT MANAGEMENT, Nationwide Insurance Company, Columbus, OH
Timeline
ASSOCIATE ACCOUNT REPRESENTATIVE
Amica Insurance Company
Current
CLAIMS ACCOUNT REPRESENTATIVE
Nationwide Insurance Company
04.2022 - 04.2022
CALL SERVICE REPRESENTATIVE
Waste Management
11.2019 - 03.2019
CALL SERVICE REPRESENTATIVE
Comcast / Xfinity Services
03.2019 - 10.2017
Bachelor Of Information Technology And Assurance - Information Technology
Western Governors University
ASSOCIATE'S DEGREE IN COMMUNICATIONS -
Capital Community College
HIGH SCHOOL DIPLOMA -
New Britain High School
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