Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Tahjera Thompson

Winter Park,FL

Summary

Versatile and results-driven professional with comprehensive experience in logistics, customer service, and financial transactions. Proven ability to manage inventory, streamline operations, and enhance customer satisfaction in high-paced environments. Adept at handling complex customer inquiries, processing transactions accurately, and coordinating logistical activities to ensure seamless operations. Demonstrated strong communication, problem-solving, and organizational skills with a track record of improving efficiency and delivering exceptional service.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Agero
Winter Park, FL
05.2024 - 09.2024
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.
  • Answered inbound calls, chats and emails to facilitate customer service.

Customer Service Representative

TurboTax
Winter Park, FL
12.2023 - 04.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Customer Service Representative

Coach
Winter Park, FL
07.2023 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Logistics Officer

Unicomer
Kingston, KINGSTON
01.2020 - 03.2023
  • Coordinated and monitored supply chain operations to ensure timely delivery of goods.
  • Developed strategies for efficient distribution of products based on customer requirements.
  • Identified areas for improvement in the logistics process, such as cost reduction and enhanced customer service.

Cashier Team Lead

Essential
MORANT BAY, ST THOMAS
01.2018 - 11.2019
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.

Education

Bachelor of Science - Logistics Management

CARIBBEAN MARITIME UNIVERSITY
KINGSTON JAMAICA
11-2022

High School Diploma -

TITCHFIELD HIGH SCHOOL
PORTLAND JAMAICA
10-2017

Skills

  • Product Knowledge
  • Call Management
  • Appointment Scheduling
  • Problem-solving abilities
  • Route Management
  • Stock management
  • Administrative Support
  • Technical Support
  • Product Sales
  • Travel Planning
  • Computer Proficiency
  • Research
  • Call Center Operations
  • Researching

Affiliations

  • Resourceful and well-rounded professional with a diverse background in logistics, customer service, and financial management. Adept at juggling various responsibilities and thriving in dynamic environments. Proven expertise in optimizing supply chain operations, delivering top-notch customer support, and handling transactions with accuracy. Demonstrates exceptional time management and organizational skills, allowing for successful balancing of multiple roles and responsibilities. Recognized for strong problem-solving abilities, effective communication, and a commitment to continuous improvement, contributing to overall team and individual success.

Accomplishments

  • AWARDED A 2 DEGREE HONOR

References

References available upon request.

Timeline

Customer Service Representative

Agero
05.2024 - 09.2024

Customer Service Representative

TurboTax
12.2023 - 04.2024

Customer Service Representative

Coach
07.2023 - 12.2023

Logistics Officer

Unicomer
01.2020 - 03.2023

Cashier Team Lead

Essential
01.2018 - 11.2019

Bachelor of Science - Logistics Management

CARIBBEAN MARITIME UNIVERSITY

High School Diploma -

TITCHFIELD HIGH SCHOOL
Tahjera Thompson