Tahlia A. Grant
Kitchener,Canada
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Manager
Forest Hill Resort
04.2023 - 08.2023
- Bartend and waitress
- Clean and organized also do office work
- Increased sales by 25% through effective menu planning and upselling techniques
- Improved customer satisfaction ratings by 15% through excellent customer service and conflict resolution
- Reduced staff turnover by 30% through effective team management and training
Trainee Manager
Breezy Point Resort
09.2022 - 04.2023
- Supervise staff
- Ensure everyone shows up for work
- Ensure that the work environment is set and ready for the workers to have a smooth flow
- Organized rooms such as liquor and pop room as well as office work
- Attended training sessions and meetings to learn new information and develop personal skills.
- Participated in brainstorming sessions to generate ideas for marketing campaigns.
Production Team Member for Events
Excelsior Community College
09.2017 - 06.2022
- Food and Baking Theory/Practical 240 hours in training
- Baked Cake for special events that catered to 250 guests
- Host a wedding that showcased skills and techniques in various areas of production
- Prepared Menu/Meal planning using nutritional value as guide for various guests
- Used techniques garnered in wine appreciation to pair wine with different Planned meal
- Planned and executed a wide verity of international cuisine dishes for different cuisines such as Tunisian, Asian, French, Spain, Italian, Mediterranean food, and Caribbean cuisines (40hrs)
Education
BSc - Hospitality and Tourism Entertainment Management
Excelsior Community College
Jamaica,WI06.2022
Skills
- Policy and procedure development
- Work prioritization
- Employee onboarding
- Staff training and development
- Team leadership
- Inventory management
References
Will furnish upon request
Phone
mobile, 1(519)569-9687
personal, granttaliah79@gmail.com
Timeline
Manager
Forest Hill Resort
04.2023 - 08.2023
Trainee Manager
Breezy Point Resort
09.2022 - 04.2023
Production Team Member for Events
Excelsior Community College
09.2017 - 06.2022
BSc - Hospitality and Tourism Entertainment Management
Excelsior Community College
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