Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tahlia Joseph

Tamarac,FL

Summary

Dependable and committed single case agreement specialist and former Registered Behavior Therapist dedicated to providing expert support for every client. Excels in coordinating effective treatment through implementation of prescribed interventions and facilitation of positive interactions. Prioritizes patient safety by utilizing proven techniques and maintaining full compliance with BACB standards. Extensive experience as an administrative team member has fostered a strong understanding of sales and customer relations. Highly organized, resourceful, and hardworking approach to building relationships and effectively solving problems. Experienced in working with families to request behavioral health authorizations and advocate on their behalf with insurance companies.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Single Case Agreement Specialist/Patient Advocate

Exact Billing Solutions
Lauderdale Lakes, FL
12.2024 - Current
  • Worked with healthcare providers and insurers to advocate for clients.
  • Negotiated favorable single case agreement rates with insurance companies, securing optimal terms for both patients and the organization.
  • Served as a client liaison, building and maintaining strong relationships to ensure high levels of satisfaction and effectively address client needs.
  • Submitted authorization request for Applied behavior analysis services to insurance companies.
  • Trained new hires on policies and procedures.
  • Worked closely with clinical directors and BCBA to submit treatment plan and initial assessment request to insurance companies.
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget

REGISTERED BEHAVIOR THERAPIST

Behavioral Family Solutions, LLC
Broward
05.2023 - 02.2025
  • Provides Applied Behavior Analysis intervention to children with autism spectrum disorder and/or related disorders under the supervision of BCBA in school, home and center-based locations
  • Collects and displays data in accordance with policies and procedures
  • Maintained detailed records of client progress, facilitating accurate evaluation.
  • Developed strong rapport with clients and families, fostering trust and open communication regarding treatment goals and progress.
  • Provided one-on-one support for children with autism spectrum disorder, enhancing their communication and social skills.

REGISTERED BEHAVIOR THERAPIST

Behavior Analysis, Inc
Davie
05.2022 - 05.2023
  • Provides Applied Behavior Analysis intervention to children with autism spectrum disorder and/or related disorders
  • Improved client behavior by implementing individualized therapy plans and monitoring progress.
  • Provided one-on-one support for children with autism spectrum disorder, enhancing their communication and social skills.
  • Maintained detailed records of client progress, facilitating accurate evaluation.
  • Developed strong rapport with clients and families, fostering trust and open communication regarding treatment goals and progress.

SECRETARY

North Naples Community Hospital
Naples
07.2021 - 04.2022
  • Discharge and admit patients who come and go from our unit
  • Maintained daily report documents, memos and invoices.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Created the nursing assignments for the next shift
  • Put in service request when things break
  • Communication with physicians and nursing staff.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.

MONITOR TECH

North Naples Community Hospital
Naples
02.2020 - 07.2021
  • Monitor the telemetry patients and notify the nurse if the heart rhythm shows abnormalities
  • Discharge and admit patients who need to be on or off the heart monitor
  • Print the morning and afternoon cardiac strips
  • Keep inventory of the telemetry boxes
  • Monitor the Masimo patients and alert the nurse if the oxygen levels drop.
  • Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.

SALES ASSOCIATE TEAM LEAD

Pier 1 Imports
Estero
09.2019 - 02.2020
  • Responsible for opening the store
  • Monitor schedules and make changes as needed to ensure time is balanced
  • Assist customers and create the floor sets for new Products
  • Responsible for closing the store and counting the money in the safe and cash registers
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

CASHIER/ SALES ASSOCIATE

Bath and Body Works
Broward and Fort Myers
05.2019 - 10.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

CUSTOMER SERVICE/ SALES ASSOCIATE

Golden Krust Restaurant and Bakery
Lauderhill
08.2017 - 07.2018
  • Acted as a liaison between Human Resources and employees
  • Responsible for taking and delivering orders to customers accurately
  • Responsible for also working as a cashier and ensuring that all monetary transactions were accurate
  • Responsible for working well with other departments to ensure that the restaurant is operated efficiently.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Doctor Of Education - Human Services

Nova Southeastern University
Davie, FL

Masters Of Science - Developmental Disabilities With ABA Concentration

Nova Southeastern University
Davie, FL
08.2024

Bachelor Of Science - Health Science

Florida Gulf Coast University
Fort Myers, FL
08.2022

Skills

  • Document filing
  • Document review
  • Analytical reasoning
  • Client representation
  • Applied Behavior Analysis
  • Behavioral Health authorizations
  • Case work
  • Special education
  • Developmental disabilities

Accomplishments

• I am a part of the National Society of Collegiate Scholars

• Dean's List Fall 2020 at Florida Gulf Coast University

• Dean's List Spring 2021 at Florida Gulf Coast University

• Dean's List Summer 2021 at Florida Gulf Coast University

Certification

BLS certified

RBT certification

Timeline

Single Case Agreement Specialist/Patient Advocate

Exact Billing Solutions
12.2024 - Current

REGISTERED BEHAVIOR THERAPIST

Behavioral Family Solutions, LLC
05.2023 - 02.2025

REGISTERED BEHAVIOR THERAPIST

Behavior Analysis, Inc
05.2022 - 05.2023

SECRETARY

North Naples Community Hospital
07.2021 - 04.2022

MONITOR TECH

North Naples Community Hospital
02.2020 - 07.2021

SALES ASSOCIATE TEAM LEAD

Pier 1 Imports
09.2019 - 02.2020

CASHIER/ SALES ASSOCIATE

Bath and Body Works
05.2019 - 10.2019

CUSTOMER SERVICE/ SALES ASSOCIATE

Golden Krust Restaurant and Bakery
08.2017 - 07.2018

Doctor Of Education - Human Services

Nova Southeastern University

Masters Of Science - Developmental Disabilities With ABA Concentration

Nova Southeastern University

Bachelor Of Science - Health Science

Florida Gulf Coast University
Tahlia Joseph