Tahlia Michalski
Sun Prairie,WI
Summary
Customer Service Professional experienced in enhancing client satisfaction through effective communication and problem-solving. Managed customer inquiries and transactions while maintaining organized workflows to improve operational efficiency. Focused on delivering exceptional service and adapting to diverse challenges.
Overview
4
4
years of professional experience
Work History
Receptionist
Sun Prairie Pet Clinic
Sun Prairie, WI
10.2024 - Current
- Greeted clients and pets at Sun Prairie Pet Clinic front desk.
- Answered phones and routed calls to veterinary staff.
- Scheduled appointments using clinic calendar and client requests.
- Checked in patients and updated medical records.
- Processed payments and explained basic billing details.
- Handled messages, refill requests, and appointment reminders.
- Coordinated with technicians and veterinarians on daily workflow.
- Maintained reception area and organized clinic paperwork.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed incoming mail distribution, courier services, and faxes.
Warehouse Associate
Colony Brands
Sun Prairie, Wisconsin
10.2023 - 12.2023
- Picked and prepared daily shipments in a controlled atmosphere warehouse, contributing to timely order fulfillment.
- Picked merchandise for Colony Brands fulfillment orders using RF scanners.
- Replenished pick locations to support fast order processing.
- Stocked shelves and bins with incoming inventory from receiving.
- Supported team members in sorting, staging, and loading merchandise to ensure efficient workflow.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Inspected items for damage prior to assembly and shipment to maintain quality standards.
- Inspected packages and goods for damage and notified vendors of required replacements.
- Communicated effectively with team members on matters related to work assignments.
- Kept shelves, workstations and pallet areas neat and tidy to maintain a safe work environment.
- Received deliveries, scanned packages, and updated orders in an internal database.
- Labeled containers for accurate product identification.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
Front Desk Receptionist
Quality Inn and Suites
Madison, WI
05.2022 - 07.2022
- Greeted guests at the Quality Inn and Suites front desk with professional service.
- Created a positive first impression for customers upon arrival. and made them feel welcome.
- Checked in and checked out guests using a property management system.
- Answered phone calls and handled reservation requests for Quality Inn and Suites.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Resolved guest questions and complaints with calm, courteous communication.
- Resolved customer complaints promptly, adhering to established protocols to maintain guest satisfaction.
- Coordinated with housekeeping to ensure timely room readiness and smooth guest arrivals.
- Verified identification and registration details during guest check-in.
- Maintained an organized reception area and ensured that all guests were attended promptly.
- Supported nightly audit tasks and front desk shift handoffs.
- Explained policies and procedures to visitors.
Education
High School Diploma -
Sun Prairie West High School
Sun Prairie, WI06-2024
Skills
- Clinic scheduling
- Front desk operations
- Payment processing
- Database management
- Organizational efficiency
- File management
- Customer service
- Phone etiquette
- Verbal communication
- Attention to detail
- Prioritization techniques
- Problem solving
- Conflict resolution
- Adaptability
- Positive and professional
- Organizational management
Timeline
Receptionist
Sun Prairie Pet Clinic
10.2024 - Current
Warehouse Associate
Colony Brands
10.2023 - 12.2023
Front Desk Receptionist
Quality Inn and Suites
05.2022 - 07.2022
High School Diploma -
Sun Prairie West High School