Melisa Sanginez Aranda
HOUSTON,TX
Summary
Administrative and customer service professional with healthcare front office experience, including patient check-in, insurance verification, clinic scheduling, referral coordination, and copayment processing. Known for clear communication, accurate record handling, and calm support in busy settings while using Epic Systems and Microsoft Office to keep daily operations organized.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Front Office Receptionist
Texas Children's Pediatrics Nanes
Houston, Texas
11.2022 - 05.2026
- Greeted visitors and verified reasons for visit and appointment information.
- Checked in patients and prepared visit paperwork.
- Collected copayments and processed front office transactions.
- Checked patient insurance and updated demographic information.
- Answered incoming calls and routed messages to care teams.
- Helped schedule pediatric visits through clinic scheduling software.
- Managed incoming and outgoing mail, sorting and distributing correspondence while maintaining accurate records.
- Facilitated referrals by communicating with healthcare providers and scheduling necessary appointments. and follow-up appointments with providers.
- Communicated with outside offices to obtain records and transfer files for needs.
- Protected confidential records following pediatric privacy standards.
Insurance Agent / Customer service representative
AMTEX AUTO INSURANCE
01.2018 - 01.2022
- Explained features, advantages, and disadvantages of various policies, facilitating informed client decisions and driving insurance plan sales.
- Quoted customers on auto, and tail road policies to clients' coverage needs and financial status.
- Calculated premiums and established payment methods.
- Performed administrative tasks, such as maintaining records, handling policy renewals, and making policy changes.
- Supervised fellow agents' transactions, ensuring compliance and accuracy, while managing regular bank deposits.
- Screened calls, transcribed messages, promptly and courteously assisted clients and employees throughout the organization
- Compiled daily end-of-business reports, ensuring accuracy and alignment between agency records and insurance carriers.
Customer Service / Cashier
FAMILY DOLLAR STORES.
01.2016 - 01.2018
- Elevated customer experience to foster loyalty and repeat business.
- Managed diverse customer service and administrative tasks to resolve issues promptly and effectively.
- Recommended and assisted customers in selecting merchandise based on needs and preferences.
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Responded to customer inquiries about store policies and product details. regarding the store and its merchandise.
Customer Service/ Cashier
MELROSE CLOTHES STORES
01.2014 - 01.2016
- Delivered exceptional customer service in fast-paced environment, effectively assisting diverse patrons
- Answered merchandise questions to enhance customer experience and support sales efforts
- Handled cash drawer while processing refunds and exchanges, ensuring accurate transactions
- Calculated funds at the beginning and end of shifts to confirm accurate accounting.
Education
High School Diploma -
Aldine High School
Houston, TXSkills
- Patient registration
- Insurance verification
- Copayment processing
- Referral coordination
- Clinic scheduling
- Front office administration
- Microsoft Office
- Epic Systems
- Customer service
- Organized and bilingual
Languages
English
Professional
Spanish
Professional
Timeline
Front Office Receptionist
Texas Children's Pediatrics Nanes
11.2022 - 05.2026
Insurance Agent / Customer service representative
AMTEX AUTO INSURANCE
01.2018 - 01.2022
Customer Service / Cashier
FAMILY DOLLAR STORES.
01.2016 - 01.2018
Customer Service/ Cashier
MELROSE CLOTHES STORES
01.2014 - 01.2016
High School Diploma -
Aldine High School