Liliana Sainz
Summary
Compassionate Medical Front Office Receptionist known for high productivity and efficiency in task completion. Possess specialized skills in patient scheduling and electronic health records management. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front office duties and enhancing patient care experience. Reliable Medical Front Office Receptionist offers many years of experience working in busy settings with high patient volumes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Tri-City Medical Center/North County Women's
Oceanside
05.2026 - 06.2026
- Greeted patients and visitors warmly upon arrival at the healthcare facility.
- Coordinated patient appointments and managed records through electronic health systems for streamlined operations.
- Maintained a clean and organized front desk area, ensuring a welcoming environment.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Provided excellent customer service by responding quickly to inquiries via phone in a professional manner.
- Facilitated appointment scheduling for clients and visitors, enhancing overall patient experience.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Coordinated communication between patients and healthcare providers effectively.
- Utilized electronic health record systems for accurate data entry and retrieval.
- Performed accurate data entry into the practice's EMR system.
- Verified and collected patient information for accuracy, ensuring readiness for appointments.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Transmitted medical records and other correspondence by mail or fax.
- Routed laboratory or diagnostic results to appropriate staff.
Medical Front Office Receptionist
Optum
Vista
09.2019 - 04.2026
- Greeted patients and visitors warmly upon arrival at the healthcare facility.
- Scheduled appointments and coordinated patient records using electronic health systems.
- Maintained a clean and organized front desk area, ensuring a welcoming environment.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Coordinated communication between patients and healthcare providers effectively.
- Utilized electronic health record systems for accurate data entry and retrieval.
- Performed data entry accurately into the practice's EMR system as needed.
- Collected and verified patient information for accuracy before appointments.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Transmitted medical records and other correspondence by mail or fax.
- Routed laboratory or diagnostic results to appropriate staff.
Medical Front Office Receptionist
Dr. Rahele Mazarei
Oceanside
07.2003 - 09.2019
- Greeted patients and visitors warmly upon arrival at the healthcare facility.
- Scheduled appointments and coordinated patient records using electronic health systems.
- Maintained a clean and organized front desk area, ensuring a welcoming environment.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Coordinated communication between patients and healthcare providers effectively.
- Utilized electronic health record systems for accurate data entry and retrieval.
- Performed data entry accurately into the practice's EMR system as needed.
- Collected and verified patient information for accuracy before appointments.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Transmitted medical records and other correspondence by mail or fax.
- Routed laboratory or diagnostic results to appropriate staff.
Education
Health Unit Coordinator - Health Unit Coordinator
Vista Adult School
Vista, CA05-2003
OceanShores
Oceanside, CA06-1995
Skills
- Multi-line phone management
- Insurance verification
- Patient confidentiality
- Attention to detail
- Time management
- HIPAA compliance
- Patient registration
- Patient scheduling
- Front desk operations
- EMR / EHR
- Telephone etiquette
- Patient callbacks
- Typing and filing
- Multitasking capacity
Certification
- Health Unit Coordinator
Languages
- English
- Spanish
Timeline
Front Office Receptionist
Tri-City Medical Center/North County Women's
05.2026 - 06.2026
Medical Front Office Receptionist
Optum
09.2019 - 04.2026
Medical Front Office Receptionist
Dr. Rahele Mazarei
07.2003 - 09.2019
Health Unit Coordinator - Health Unit Coordinator
Vista Adult School
OceanShores