Summary
Overview
Work History
Education
Skills
Timeline
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Tahlia Walls

Antioch,TN

Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Overview

18
18
years of professional experience

Work History

Corrections Officer

Tennessee Prison of Women
Nashville, TN
07.2013 - Current


  • Maintained the custody and control of 130 inmates housed in maximum security unit.


  • Completed intake paperwork, fingerprints and searches.
  • Booked new inmates into facility and processed inmates for release.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Tracked inmates through head counts, visitor logs and scheduled activities.

Temporary Clerical Positions

Select Staffing
Smyrna, TN
03.2012 - 07.2013
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Mastery of customer service management systems and databases.
  • Referred unresolved customer grievances to designated departments for further investigation.

Customer Service Associate

Walmart
Nashville, TN
08.2009 - 04.2012
  • Maintained cleanliness and presentation of stock room and production floor.
  • Directed calls to appropriate individuals and departments.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Folded and arranged garments in attractive displays.

Customer Service Representive

Convergys
Clarksville, TN
11.2006 - 05.2007
  • Answered an average of 90 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Education

Associate of Applied Science - Business

Nashville State Community College
Nashville, TN
Current

Skills

  • Skilled in call center operations
  • Customer interface expertise
  • Multi-line phone operation proficiency


  • Adheres to customer service procedures
  • Strong problem solving aptitude
  • Persuasive speaker

Timeline

Corrections Officer

Tennessee Prison of Women
07.2013 - Current

Temporary Clerical Positions

Select Staffing
03.2012 - 07.2013

Customer Service Associate

Walmart
08.2009 - 04.2012

Customer Service Representive

Convergys
11.2006 - 05.2007

Associate of Applied Science - Business

Nashville State Community College

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Tahlia Walls