Tahmelia Miller
Muskegon,MI
Summary
Dynamic professional with extensive experience at Trinity Health, excelling in customer service and crisis management. Proven ability to enhance patient care through effective communication and compliance monitoring. Adept at training employees and managing workflows, ensuring high-quality service delivery in fast-paced environments. Committed to fostering teamwork and achieving organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Court Services Specialist
Muskegon County
Muskegon, MI
10.2023 - Current
- Assembles and processes personal protection order documentation
- Informs parties of Family Court processes and procedures
- Checks in clients for hearings and appointments
- Answers phones, accepts documents for filing, and assists parties regarding Family Court matters
- Processes a variety of administrative forms
- Performs clerical functions in computer systems
Emergency Room Access Specialist
Trinity Health
Muskegon, MI
01.2019 - Current
- Completed initial screening of information and paperwork for patients to triage proper care and interventions for medical needs while verifying information and insurance.
- Knowledge and review of both Medicaid and commercial insurance policies and changes
- Managed and confirmed accurate medical chart information
- Intake paperwork and assessments
- Crisis management
- Coordination with nursing and social work staff
- Knowledge of medical terminology
- Evaluation and reporting of visual impairments
Business Office Coordinator
Trinity Health
Muskegon, MI
01.2021 - 10.2023
- Provide a variety of services including coordinating, scheduling and monitoring to support families, youth and individuals with accessing medical interventions and services.
- HIPAA Compliant
- ICD-10 Coding
- Quality Insurance and auditing preparation
- Reviewed accuracy of documentation for services, dates, and provider
- Customer service
- Mandated Reporter
- Recipient Rights provider
- Scheduling
- Insurance verification
- Filing of proper documentation of visit, services, and billing
Assistant Manager
Journeys Shoes
Muskegon, MI
01.2011 - 02.2013
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on customer service standards and sales techniques.
- Collaborated with team to maintain store inventory and product displays.
- Monitored sales trends to suggest merchandise replenishment needs.
- Addressed customer inquiries and resolved issues to enhance satisfaction.
- Implemented visual merchandising strategies to align with brand guidelines.
- Supported performance evaluations for team members to ensure development.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
MBA - Business Administration And Management
Grand Canyon University
Phoenix, AZ06-2026
Bachelor of Science - Business Administration And Management
Central State University
Wilberforce, OH12.2006
High School -
Muskegon High School
Muskegon, MI05.2002
Skills
- Customer service
- Time management
- Communication skills
- Leadership
- Team collaboration
- Inventory management
- Scheduling appointments
- Customer support
- Goal-oriented mindset
- Workflow management
- Multitasking and organization
- Service scheduling
- Clerical support
- HIPAA
- Compliance monitoring
- Healthcare industry
- Computer skills
- Excellent communication
- Problem-solving
- Training employees
- Team building
Certification
- CPR & AED Certified
- Trauma Informed Care
Affiliations
Second Vice President of Zeta Phi Beta Sorority Inc. Muskegon Graduate Chapter
Timeline
Court Services Specialist
Muskegon County
10.2023 - Current
Business Office Coordinator
Trinity Health
01.2021 - 10.2023
Emergency Room Access Specialist
Trinity Health
01.2019 - Current
Assistant Manager
Journeys Shoes
01.2011 - 02.2013
MBA - Business Administration And Management
Grand Canyon University
Bachelor of Science - Business Administration And Management
Central State University
High School -
Muskegon High School